Jeff McCue

Led a team of 1900 and managed a budget of $2.5B in pursuit of multi-generational poverty disruption in the Commonwealth.

Utilizing evidence-based policies, pursued new programming geared towards improved outcomes for low-income families and individuals.

Introduced new technologies that served to promote easier navigation of DTA programs, enhanced program integrity, and strong stewardship of public funds.

Partnered with other human service programs outside the agency to effect the highest outcomes for DTA clients.

Established Human Resources policy and programs for the Executive Branch workforce, numbering over 55,000 employees.

Designed and implemented new programming for Commonwealth staff during the pandemic, directly advising the Governor in the shift to hybrid work for appropriate employment settings.

Crafted proposals for collective bargaining with all Commonwealth unions, and negotiated these understandings to compact.

Structured the Diversity and Inclusion agenda for the Commonwealth, ensuring a workforce that reflected the citizenry of Massachusetts and was culturally competent in the delivery of services.

Introduced new technologies and analytics in measuring workforce advances and areas warranting improvement.

Implemented a new business process for benefits processing, erasing pre-existing delays in food security payments, enhancing program integrity, and restoring public trust in this turnaround activity.

Introduced new technology through leveraged federal funding to assist clients in navigating benefit programs and allowing staff focus to be trained on lifting individuals and families out of poverty.

Revisited hiring and promotional processes to ensure transparency and diversity at all levels of the organization.

Engaged staff across the state to ensure buy-in, clear expectations and effective listening, translating to increased performance and a turnover rate of less than 4%.

In semi-retirement, provided a number of workforce-related consultations designed to promote employee engagement, enhance productivity and foster desired culture change in large organizations.

Taught Human Resource Management to established management personnel in a certificate program at Suffolk University, Boston, MA.

Conducted on-site workplace conflict mitigation services in various employment settings.

Managed the spectrum of Human Resources activities for this research-based University.

Advised the Chancellor of all workforce matters impacting staff, faculty, graduate assistants and volunteers for this urban campus.

Partnered with the Vice Chancellor for Diversity in establishing innovative recruitment and retention programs.

Oversaw the full scope of collective bargaining activities for this institution within this highly unionized setting.

Implemented a consolidated Human Resources shared services organization responsive to the divergent needs of 13 separate human services agencies.

Instituted a team-based approach to the full Executive Office workforce of 22,000, acknowledging that most clients received services from multiple agencies.

Through effective and innovative recruitment and compliance practices, doubled the minority population in the workforce during my tenure.

Introduced a comprehensive staff development program for staff at all levels, securing higher expertise and heightened engagement among team members.

Fully managed the fiscal and programmatic agenda for this high viability agency of 5,000 employees and $1B budget.

Orchestrated the shift in facility-based care to community services, overseeing the closure of 4 long-standing hospitals in a manner which ensure safe client transitions and employee-respectful changes.

Reformed hiring and retention practices to reduce vacancies, curtal overtime and enhance service delivery.

Introduced cutting-edge protocols to increase access to federal revenue in the support of evolving client treatment, and family supports.