Jeffery Jones
Quincy
Summary
Dynamic professional with extensive experience in customer service and team leadership. Known for exceptional communication skills and adaptability, successfully driving guest satisfaction through effective coordination and training of staff to meet operational goals.
Overview
18
18
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Guest specialist / Key Carrier
Pine Street Inn yawkey house
Boston
06.2025 - Current
- I am a guest specialist who quickly worked my way up to key carrier within four months I engaged well with the guests
- I also know how to navigate the front desk I'm very good with client
- Provided exceptional customer service to guests at the Yawkey House.
- Assisted guests with check-in and check-out processes efficiently.
- Coordinated guest services and activities to enhance overall experience.
- Maintained cleanliness and organization of guest common areas and facilities.
- Communicated effectively with team members to address guest needs promptly.
- Developed relationships with local resources for guest referrals and support.
- Trained new staff on guest service protocols and operational procedures.
- Resolved guest concerns and inquiries with professionalism and empathy.
- Greeted guests upon arrival and provided helpful information regarding the facility.
- Updated room status information in the computer system as needed throughout the day.
- Assisted with other duties as assigned by management team members.
- Generated daily reports to track occupancy rates, cancellations, no-shows.
- Resolved guest complaints quickly and efficiently while ensuring satisfaction.
- Monitored security cameras within the lobby area to ensure safety protocols were followed.
- Adhered to company policies concerning data privacy and confidentiality when dealing with guests' personal information.
- Pursued opportunities to wow guests with above-and-beyond service.
- Maintained a professional appearance at all times while adhering to dress code policies.
- Answered questions about services with professional responses that met or exceeded company requirements.
Full Time Key Holder
Clarks
Boston
10.2023 - 07.2024
- Managed daily store operations and ensured compliance with company policies.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Assisted customers with product selection and provided exceptional service.
- Oversaw inventory management and organized stock replenishment processes.
- Trained new employees on store procedures and customer engagement techniques.
- Maintained visual merchandising standards to enhance product presentation.
- Handled cash transactions accurately and managed the cash register system.
- Addressed customer inquiries and resolved issues in a timely manner.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Shift Leader
Dunkin'
Charlestown
06.2022 - 01.2023
- Ensured compliance with health and safety regulations throughout the shift.
- Monitored equipment performance and reported maintenance issues promptly.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Operations Manager
Ltd stk
Boston
06.2021 - 12.2022
- Oversaw inventory management to maintain optimal stock levels and accuracy.
- Coordinated training programs for staff to enhance skills and performance.
- Implemented process improvements to increase operational efficiency and safety.
- Developed schedules for staff to optimize resource allocation and coverage.
- Supervised team performance and provided constructive feedback regularly.
- Evaluated vendor relationships to strengthen supply chain reliability and support.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Presented performance and productivity reports to supervisors.
Concierge
BRC
Boston
02.2022 - 06.2022
- Welcomed guests and provided information about local attractions and services.
- Assisted with transportation arrangements, including taxis and shuttles.
- Handled guest inquiries and resolved issues promptly and professionally.
- Provided recommendations for entertainment based on guest preferences.
- Handled mail and package deliveries, keeping items secure.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Answered guest questions regarding local area, facilities and amenities.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Maintained guest privacy and building reputation by keeping information confidential.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
Navigational manager
Junk King
Hyde Park
06.2020 - 05.2021
- I Provided a luxury organized junk removal service.
- Led team in efficient junk removal operations across multiple job sites.
- Trained new employees on safety protocols and operational procedures.
- Coordinated scheduling and logistics for waste collection projects.
- Collaborated with local businesses to enhance recycling initiatives.
- Monitored compliance with environmental regulations and safety standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Labor management
JRM Hauling and Recycling
Peabody
07.2019 - 05.2020
- I was the head of the laborers I managed three major cities in the north shore Peabody, Lynn, and Lynn field. I also managed the commercial routes on Saturdays.
- Ensured compliance with all local laws related to labor management practices.
- Collaborated with management teams to ensure that newly trained personnel are correctly integrated into their job roles.
- Advised senior management on potential impacts of proposed personnel decisions on labor-management relationships.
- Advised management on best practices for managing personnel in compliance with federal labor laws.
Evironmental Services
NSMC Salem Hospital
Salem
10.2015 - 11.2016
- I picked up all waste including biohazard throughout the hospital.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Crew Member
Dunkin'
Lynn
06.2014 - 01.2015
- Provided excellent customer service in fast-paced coffee shop environment.
- Prepared and served a variety of beverages and food items.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated cash register and handled customer transactions efficiently.
- Collaborated with team members to ensure timely service during peak hours.
- Followed health and safety guidelines to ensure food quality standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
Youth Organizer
Teen empowerment
Boston
06.2008 - 01.2009
- We were trying to put unity into communities of the inner city areas of Boston. We did peace conferences, cafes, brunches, and provided food for the homeless. I also did speeches at the state house.
- Organized youth leadership training sessions to enhance skills and engagement.
- Facilitated community outreach programs to promote participation among teens.
- Collaborated with local organizations to expand resources for youth initiatives.
- Guided youth in project planning and execution for community service activities.
- Coordinated volunteer opportunities to connect teens with mentorship experiences.
- Supported team members in implementing strategies for effective youth engagement.
- Analyzed feedback from participants to improve program offerings and relevance.
- Researched best practices in youth organizing and shared knowledge with staff members.
- Created core leadership group to plan, implement, and direct programs.
- Assisted in planning conferences, trainings, retreats, summits, or other special events as needed.
- Organized community events and workshops for youth to engage in social justice issues.
- Analyzed trends in public opinion surrounding various social justice issues affecting youth.
- Advocated for policy changes that promote positive outcomes for underserved communities.
- Supported administrative operations by responding promptly to inquiries from external parties.
- Conducted outreach efforts to recruit new participants into the program.
Education
South Boston High
Boston, MASkills
- Outgoing people person
- Customer Service
- Assembly
- Door-to-door
- Retail sales
- Delivery tracking applications
- Phone etiquette
- Landscape Maintenance
- Microsoft Excel
- Guest services
- Leadership Experience
- Employment & labor law
- Communication skills
- Freight Experience
- Packaging
- Administrative experience
- Marketing
- Restaurant experience
- Load & Unload
- Power tools
- Time management
- Cash handling
- Barcode scanners for deliveries
- Hospitality
- Order Picking
- Canvassing
- Heavy Lifting
- Data collection
- Construction
- Fashion retail
- Computer skills
- Sales
- Warehouse Experience
- Hospital Experience
- Analysis skills
- Approachable
- Typing
- Cleaning Experience
- Pallet Jack
- Windows
- Microsoft Word
- Word processing
Certification
OSHA 30
CPI
First aid and CPR
Trauma enforced
Narcan overdose response
Harm reduction
Timeline
Guest specialist / Key Carrier
Pine Street Inn yawkey house
06.2025 - Current
Full Time Key Holder
Clarks
10.2023 - 07.2024
Shift Leader
Dunkin'
06.2022 - 01.2023
Concierge
BRC
02.2022 - 06.2022
Operations Manager
Ltd stk
06.2021 - 12.2022
Navigational manager
Junk King
06.2020 - 05.2021
Labor management
JRM Hauling and Recycling
07.2019 - 05.2020
Evironmental Services
NSMC Salem Hospital
10.2015 - 11.2016
Crew Member
Dunkin'
06.2014 - 01.2015
Youth Organizer
Teen empowerment
06.2008 - 01.2009
South Boston High