Jeffrey A. Dollfuss
Sandwich
Summary
I am a person who is always on time and always has a positive attitude about the job as well as other co-worker. I am always looking for ways to make myself better on the job, one way of doing that is I always look for a way to advance in my career.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
The Cooperative Bank of Cape Cod
03.2024 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Service Associate
Eastern Bank
12.2020 - 03.2024
- My daily responsibilities are to assist customers’ needs and whether it is a service issue that might have or an account they are looking to open. Other daily task consists of wires, loans and many other tasks customer many need.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
Assistant Branch Manager
Citizens Bank
08.2016 - 12.2020
- My daily responsibilities are to assist the Branch Manager with daily operations and functionality of the branch. For example, A large part of the job is working alongside the Branch Manager to effectively coach and develop the other bankers so they can both understand the process and be most successful at their job.
Field Foreman/ supervisor
Global Remediation
04.2015 - 08.2016
- Engaged in many different types of jobs and tasks for example plumbing and piping to confine space entry, rescue and tank cleaning, also performed onsite scopes and sales.
Field Foreman/ supervisor
Enpro Services
04.2013 - 05.2014
- Engaged in many different types of jobs tasks for example plumbing and piping to confine space entry, rescue and tank cleaning, also performed onsite scopes and sales. Was promoted to foreman within a year of hire.
Aerotek Staffing agency
09.2013 - 04.2013
- Worked as a temp on many different environmental job sites Having many different job titles ranging from general labor to environmental water and soil samples.
Field Foreman/ supervisor
Triumvirate Environmental Inc
04.2007 - 02.2012
- Sales, acting site supervisor, supervisor on three-month long project- companies first asbestos job.
Education
Bachelor’s degree - Criminal Justice and Administration
University of Phoenix
Associate degree - Environmental Science Technology
Cape Cod Community College
West Barnstable, MA08.2010
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Bourne High School
Bourne, MA06.2003
Skills
- Computer Software
- Fluent with the following programs:
- Word
- PowerPoint
- Excel
- Internet Access
- Windows XP
- Teacher’s assistant in the Sandwich High School Environmental Program
- Environmental field soil and slow flowing ground water sampling
- Branch Operations:
- Assist in performing routine to relatively complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization Support the Branch manager in operational quarterly tasks
- Banking
- Operations management
- Team development
- Business development
- Audit preparation
Accomplishments
Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
Certification
- Environmental Site Assessment
- Coastal Zone Management
Above and Beyond award for customer needs
At Eastern Bank a customer was scheduled to do a loan closing and her husband was unable to take the ferry over to Falmouth to attend the closing and the bank wanted to charge a fee for the external closing. Which I did not agree with so i volunteered to take the ferry over to Martha's Vineyard and do the closing there, so the customers would be more comfortable.
Timeline
Assistant Branch Manager
The Cooperative Bank of Cape Cod
03.2024 - Current
Service Associate
Eastern Bank
12.2020 - 03.2024
Assistant Branch Manager
Citizens Bank
08.2016 - 12.2020
Field Foreman/ supervisor
Global Remediation
04.2015 - 08.2016
Aerotek Staffing agency
09.2013 - 04.2013
Field Foreman/ supervisor
Enpro Services
04.2013 - 05.2014
Field Foreman/ supervisor
Triumvirate Environmental Inc
04.2007 - 02.2012
Associate degree - Environmental Science Technology
Cape Cod Community College
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Bourne High School
Bachelor’s degree - Criminal Justice and Administration
University of Phoenix
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