Jeffrey Lessard
Chicopee
Summary
Dynamic Senior Field Service Technician with a proven track record at LPM Services, excelling in troubleshooting and repair. Enhanced operational efficiency through proactive maintenance and training junior technicians. Recognized for exceptional customer support and teamwork, consistently delivering high service quality while implementing process improvements. Valid driver's license and strong mechanical background.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Field Service Technician
LPM Services
02.2010 - Current
- Diagnosed and resolved equipment malfunctions to minimize downtime and enhance operational efficiency.
- Conducted routine maintenance on machinery, ensuring optimal performance and compliance with safety standards.
- Collaborated with engineering teams to implement process improvements that increased service quality and customer satisfaction.
- Trained junior technicians on troubleshooting techniques and best practices for equipment servicing.
- Reduced machine downtime by performing preventive maintenance on a regular basis.
- Stayed current on industry trends and emerging technologies, incorporating new ideas and techniques into existing maintenance processes.
- Streamlined master data maintenance to ensure consistent information flow throughout the organization''s supply chain operations.
- Travel throughout New England to different comical business to handle all maintenance.
- Carpentry, light electrical, Sheetrock, painting, handy man
Driving Instructor
Meadows Driving School
05.2010 - 07.2012
- Instructed students in safe driving practices and traffic laws.
- Developed customized lesson plans based on individual student needs and skill levels.
- Evaluated student performance through practical assessments and provided constructive feedback.
- Maintained accurate records of student progress and attendance for reporting purposes.
- Ensured vehicle safety and compliance with state regulations before each lesson.
- Assisted students in passing written tests by explaining driving concepts clearly.
Bartender
Max Catering
01.2008 - 04.2011
- Prepared and served beverages in accordance with established recipes and customer preferences.
- Maintained cleanliness of bar area, ensuring compliance with health and safety regulations.
- Assisted customers by providing recommendations based on taste preferences and drink specials.
- Collaborated with team members to manage high-volume service during peak hours efficiently.
- Monitored inventory levels, restocking supplies as needed to ensure smooth operations.
- Engaged with patrons to foster a welcoming atmosphere and enhance overall experience.
- Supported daily operations by handling cash transactions accurately and responsibly.
- Learned cocktail preparation techniques through hands-on training from experienced bartenders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
No Degree - Sports Marketing
American International College
Springfield, Massachusetts, MAHigh School Diploma -
Cathedral High School
Springfield, MA05.2007
Skills
- Field service management
- Troubleshooting and repair
- Installation and maintenance
- Heavy lifting
- Customer support
- Training and mentoring
- Power tools
- Work order management
- Team supervision
- Complex Problem-solving
- Record keeping
- Workflow management
- Component testing
- System diagnostics
- Proficient in software
- Proactive salesmanship
- Excellent social skills
- Mechanical background
- Positive attitude
- Teamwork and coordination
- Problem-solving
- Repair and installation
- Power tools operation
- Service quality
- Verbal and written communication
- Valid Driver's license
- Safety assessment
- Tool management
- Timely reports completion
- Preventive Maintenance
- Inventory management
- Quality assurance
- Project management
Certification
OSHA
Timeline
Driving Instructor
Meadows Driving School
05.2010 - 07.2012
Senior Field Service Technician
LPM Services
02.2010 - Current
Bartender
Max Catering
01.2008 - 04.2011
No Degree - Sports Marketing
American International College
High School Diploma -
Cathedral High School