Jeffrey Nelson
Brighton
Summary
Dynamic server and bartender with a strong work ethic and exceptional customer service skills. Proven ability to manage high customer volumes while maintaining guest engagement and satisfaction. Adept at cash handling and team collaboration, consistently delivering memorable dining experiences in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Server/Bartender
Papa Razzi
06.2009 - 01.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server / Bartender of Catering Events
Event Temps
04.2005 - 10.2010
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served high customer volumes during special events, nights, and weekends.
- Supported catering events, delivering exceptional service for clients'' special occasions.
- Supported catering events by setting up banquet tables and serving guests professionally, facilitating smooth event execution.
Server/Bartender
West End Johnnie's -Formerly Johnnie's on the Side
03.2008 - 06.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Barback
City Bar / City Table Lenox Hotel
09.2005 - 02.2008
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
Barback
Thornton's Fenway Grill
08.2003 - 10.2005
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Cashier / Point of Sale Supervisor
Kohl's
07.2001 - 04.2003
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Signed Customer's up for in-store credit card
- Supervised the other cashier's, helped them to problem solve in real-time
- Responsible for counting money in the cashier's drawers at end of shift
Dishwasher
Ralphie's Cafe Italiano
02.1999 - 04.2000
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Associate of Arts - General Education
Bunker Hill Community College
Charlestown, MA06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Multi-tasking
- Memory retention
Timeline
Server/Bartender
Papa Razzi
06.2009 - 01.2012
Server/Bartender
West End Johnnie's -Formerly Johnnie's on the Side
03.2008 - 06.2009
Barback
City Bar / City Table Lenox Hotel
09.2005 - 02.2008
Server / Bartender of Catering Events
Event Temps
04.2005 - 10.2010
Barback
Thornton's Fenway Grill
08.2003 - 10.2005
Cashier / Point of Sale Supervisor
Kohl's
07.2001 - 04.2003
Dishwasher
Ralphie's Cafe Italiano
02.1999 - 04.2000
Associate of Arts - General Education
Bunker Hill Community College
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