Jeffrey Stone, Jr.
Greater Boston
Summary
Results-driven Sales and Operations Leader with experience in leading and developing high-performing sales teams, streamlining operational processes and leading through complex change-management projects. Expertise in driving revenue growth and promoting a world-class customer experience while maintaining a collaborative and engaging team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Cintas Corporation
03.2022 - Current
- Supervise 28 employees across 5 departments to drive sales growth in multiple product lines and run an efficient operation to promote a world-class customer experience in the New England market.
- Establish a staffing vision to meet performance metrics of the operation; Recruit, develop, and retain talent to exceed revenue and profit goals set by senior leadership.
- Responsible for the performance of 5 teams, empowering department leaders to take accountability for their metrics and fostering a competitive environment focused on continuous improvement.
- Evaluate current business strategies and collaborate with department leaders to develop improved best practices and efficient operational procedures.
- Effectively lead through change management initiatives by facilitating cross-departmental collaboration and articulating the rationale to all stakeholders to gain buy-in.
Sales and Service Manager
Cintas Corporation
06.2019 - 02.2022
- Staffed and developed a high performing sales team of 13 Service Sales Representatives responsible for exceeding key performance indicators, achieving President's Club (#3 in division) in FY'21 and pacing for a 2nd consecutive year prior to promotion.
- Refined sales targets and set projections for Service Sales team and coached team to maximize sales and growth in current customer base, which led to more than 10% growth in consecutive fiscal years ($4+ million in annual revenue).
- Cultivated lasting client relationships through effective conflict resolution and creative solutions to increase sales and exceed customer requirements, leading to 94% customer retention in the market for 2000+ clients.
- Responsible for performance management and employee development, creating Individualized Development Plans for employees and supporting them to meet company and individual goals.
- Ensured our corporate vision is effectively communicated and our culture is embraced through creating a world-class and engaging, customer-centric environment and enforcing internal management policies and practices.
Service Supervisor
Cintas Corporation
01.2019 - 05.2019
- Led a team of 5 Service Sales Representatives responsible for managing client relationships and increasing sales within the territory.
- Created market strategy and developed training curriculum to increase sales in new and underperforming product line.
- Revamped staffing strategies by improving recruiting best practices and developing onboarding and training curriculum.
- Evaluated current business practices by conducting internal audits and establishing new standard operating procedures to follow accounting guidelines and improve record keeping.
Management Trainee
Cintas Corporation
07.2017 - 01.2019
- Selected for a highly competitive and rotational program designed to learn the business and develop leadership skills.
- Managed multiple projects meant to improve operational efficiencies.
- Projects included product development, inventory management, accounting compliance, and analyzing business trends to set marketing and sales strategies.
Accounting Manager
Quirk Auto Dealers
11.2015 - 06.2017
- Managed a team of 5 employees in the accounting and finance department and reported directly to the comptroller.
- Collaborated with 4 different departments and coordinated all job functions with accounts payable, accounts receivable, new account setup and billing to ensure compliance with accounting principles and workflows operated efficiently.
Education
Bachelor of Science in Business Administration -
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Manchester, NH05.2017
Skills
- Team Leadership
- Problem-Solving
- Customer Relationship Management
- Goal Setting
- Workflow Optimization
- Project planning and development
- Forecasting and Scheduling
- Cross-Functional Communication
- Negotiation
- Solutions Development
- Budgeting and forecasting
- Business Development
Accomplishments
President's Club FY'21
Service Manager Captain
Winner's Circle FY'22 (Service Manager)
Winner's Circle FY'23 (Operations Manager)
Winner's Circle FY'24 (Operations Manager)
Awards
- Captain’s Program: Elite distinction designed to identify top performers for peer mentorship programs.
- Outstanding Achievement Awards (FY’18 & FY’21): Branch recognition for elite performance in internal growth and net income.
- President’s Club (FY’21): Annual recognition for elite team performance on key performance indicators; Team achieved top 2% in the division (200+ teams).
- Summit Club (5): Quarterly recognition for elite team performance on key performance indicators.
- Corporate Faculty: Responsible for proctoring advanced training at the national level for sales tactics and product knowledge.
- Compliance Committee Chair: Oversee a team of 10 employees to audit legal compliance with FDA and internal processes for 10 locations in the Northeast Region.
Certification
Six Sigma Green Belt
Timeline
Operations Manager
Cintas Corporation
03.2022 - Current
Sales and Service Manager
Cintas Corporation
06.2019 - 02.2022
Service Supervisor
Cintas Corporation
01.2019 - 05.2019
Management Trainee
Cintas Corporation
07.2017 - 01.2019
Accounting Manager
Quirk Auto Dealers
11.2015 - 06.2017
Bachelor of Science in Business Administration -
SOUTHERN NEW HAMPSHIRE UNIVERSITY
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