Jeffrey Tapp
Fall River,MA
Summary
Experienced telecommunications professional skilled in managing communication systems for seamless operations. Proficient in troubleshooting, delivering exceptional customer service, and providing technical support. Committed to promoting teamwork and delivering consistent, reliable results. Recognized for adaptability and effectively meeting evolving requirements with proficiency.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Telecommunications Operator
MASAC / DOC
04.2024 - Current
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Conducted regular equipment tests, identifying potential issues before they escalated into larger problems.
- Gathered customer information and promptly input data into computer system.
Independent Contractor
Cameron Real Estate
01.2022 - Current
- Left in 2022 to pursue my career in real estate
Realtor
Jack Conway Real Estate
01.2000 - 01.2012
- Listing and selling real estate, title search and closing transactions. Reo and BPO certified
Mental health worker
Seven hills foundation
02.2006 - 01.2011
- Part time 2011-2022 Residential Director Duties Include: ongoing supervisions enforcing company policies and procedures. Training in dining plans, behavior plans, (Implementing PBS Strategies) to provide a positive outcome. semi and annual reports and reviews, Scheduling and attending medical appointments for people we support. I.S.P Implementation.
Transitional coordinator
01.2000 - 01.2011
- Implementing the process of transitioning from institution to residential living, Duties include: Scheduling, Training staff, Community integration, performance evaluations, shift coverage and coordinating the process with vendors and the institution. Would float to cover shifts
MRW 2 Direct care professional 2nd/3rd shift
Paul A Dever state school
01.1986 - 01.2011
- Duties include: ADLS, implementing behavior plans, and assessments and part of the I.S.P. team
Accounts payable and vender relations
Hills Dept. store
01.1986 - 01.1988
- Processed invoices for payment and researched invoices for discrepancies Went out of business in 1998
Education
High School Diploma -
Brockton High School
Brockton, MA06-1987
Skills
- Skilled in Excel data analysis
- Strong communication skills
- Strong organizational skills
- Ability to multitask
Certification
Starr EMS certificate 2011 A.H.A BLS instructor (C. P. R. A.E.D and first aid) M.A.P medication administration procedure G/J tube trained C.P.I trained, blood borne pathogens, Super supervisor training. HIPPA, Whisp Ma filling and DPPC, and first aid.
Affiliations
A member of the national association of realtors Member of: Bristol county board of realtors. Member of: the cranberry country Chamber of Commerce.
Timeline
Telecommunications Operator
MASAC / DOC
04.2024 - Current
Independent Contractor
Cameron Real Estate
01.2022 - Current
Mental health worker
Seven hills foundation
02.2006 - 01.2011
Realtor
Jack Conway Real Estate
01.2000 - 01.2012
Transitional coordinator
01.2000 - 01.2011
MRW 2 Direct care professional 2nd/3rd shift
Paul A Dever state school
01.1986 - 01.2011
Accounts payable and vender relations
Hills Dept. store
01.1986 - 01.1988
High School Diploma -
Brockton High School
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