Jeisy Sanchez
Quincy
Summary
Results-driven Housekeeping Manager with expertise in staff training, inventory management, and performance evaluation. Proven track record in resolving guest complaints and enhancing operational efficiency.
Overview
13
13
years of professional experience
Work History
Housekeeping Manager
CitizenM Miami South Beach
Miami Beach
06.2025 - Current
- Trained and mentored staff on proper cleaning techniques and safety protocols.
- Resolved customer complaints in a timely manner.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Housekeeping Manager
CitizenM Miami Brickell
Miami
06.2022 - Current
- Trained and mentored staff on proper cleaning techniques and safety protocols.
- Supervised daily housekeeping operations to maintain cleanliness standards.
- Managed inventory of cleaning supplies, ensuring availability and cost-effectiveness.
- Conducted regular inspections to uphold hygiene standards across all facilities.
- Coordinated with other departments to address special cleaning requests promptly.
- Assisted in budget planning for housekeeping operations and resource allocation.
Assistant Manager
President and Pinguin Hotel
Miami Beach
01.2021 - 05.2022
- Assisted in managing daily hotel operations and guest services.
- Coordinated staff schedules to ensure adequate coverage and support.
- Implemented training programs to improve team performance and service quality.
- Resolved guest complaints effectively to enhance overall satisfaction.
Housekeeping Supervisor
Eden Roc & Nobu Hotel
Miami
12.2018 - 11.2020
- Conducted regular inspections to assess cleanliness and identify areas for improvement.
- Managed inventory of cleaning supplies and requested restocking as needed.
- Assisted in resolving guest complaints related to housekeeping services promptly.
Housekeeping Supervisor
Hilton Double Tree
Miami
12.2017 - 11.2018
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Supervised daily cleaning operations to maintain high standards of cleanliness.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
Housekeeping Supervisor
Melia Hotels
Matanzas
01.2013 - 06.2015
- Supervised daily cleaning operations to maintain high standards of cleanliness.
- Trained new staff on proper cleaning techniques and safety protocols.
- Implemented efficient cleaning procedures to enhance team productivity and effectiveness.
Education
Bachelor of Science - Tourism And Hospitality
Josef Silny & Associates, International Education
Miami, Fl05-2017
Skills
- Staff training
- Inventory management
- Performance evaluation
- Problem solving
- Team building
- Time management
- Quality improvements
- Training and mentoring
Timeline
Housekeeping Manager
CitizenM Miami South Beach
06.2025 - Current
Housekeeping Manager
CitizenM Miami Brickell
06.2022 - Current
Assistant Manager
President and Pinguin Hotel
01.2021 - 05.2022
Housekeeping Supervisor
Eden Roc & Nobu Hotel
12.2018 - 11.2020
Housekeeping Supervisor
Hilton Double Tree
12.2017 - 11.2018
Housekeeping Supervisor
Melia Hotels
01.2013 - 06.2015
Bachelor of Science - Tourism And Hospitality
Josef Silny & Associates, International Education
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