JELANI PHILLIPS
BRIDGEWATER
Summary
Dynamic District Director with extensive experience at Shaw’s Supermarkets, driving operational efficiency and maximizing profits through strategic financial analysis and effective team leadership. Proven track record in reducing labor costs and shrink, while fostering a culture of employee training and development to enhance overall store performance.
Overview
24
24
years of professional experience
Work History
District Director
Shaw’s Supermarkets
02.2015 - Current
- Provide guidance and instruction to individual Store Directors and Operation Specialists to enable them to operate their district at maximum efficiency
- Work with and counsel retail store directors and department managers in all aspects of merchandising for increased sales and profits
- Review and approve operating budgets with Store Directors
- Assist them in compiling, reviewing, and analyzing P & L projections and statements, charting, scheduling, and recommending equipment needs, expenditures and maintenance, controlling labor costs and assisting with labor planning
- Implement Company and Division policies, procedures, programs and monitor stores to ensure compliance with established guidelines
- Work constantly to control operating costs and maximize return on investment
Center Store Specialist
Shaw’s Supermarkets
02.2015 - Current
- Oversee 22 Center Store Departments
- Ensured sales plan compliance within the Grocery, Frozen, Dairy, General Merchandise, Tab and Health Beauty Care departments
- Established continuity with vendors and ensure company guidelines were followed
- Responsible for reducing shrink, achieving low back stock level in order to free up inventory dollars
- Reviewed orders in all departments and provided constructive feedback on ordering habits
- Maximized profits within 'Center Store' and reduced payroll expense to achieve a higher level of efficiency and productivity
- Worked with store teams to build bench strength
- Coached, taught, and trained associates on improving Center Store overall conditions
Store Manager
Shaw’s Supermarkets
02.2015 - Current
- Directed a work force of 200 associates
- Provided positive and innovative leadership for store the team holding all associates accountable for their operational and sales objective
- Coach/mentor and empower assistant managers, dept managers, and full & part-time associates to perform at high levels
- Provided direction, feedback, and held associates accountable for performance and achieving store objectives results
- Analyzed business reports to affect change and bring about measurable results
Center Store Specialist
Jewel Osco Supermarkets
03.2014 - 02.2015
- Oversaw 24 Center Store Departments
- Ensured sales plan compliance within the Grocery, Frozen, Dairy, General Merchandise, Tab and Health Beauty Care departments
- Established continuity with vendors and ensure company guidelines were followed
- Responsible for reducing shrink, achieving low back stock level in order to free up inventory dollars
- Reviewed orders in all departments and provided constructive feedback on ordering habits
- Maximized profits within 'Center Store' and reduced payroll expense to achieve a higher level of efficiency and productivity
- Worked with store teams to build bench strength
- Coached, taught, and trained associates on improving Center Store overall conditions
District Labor Management Standards Specialist
AHOLD-Stop & Shop Supermarket Company
12.2000 - 03.2014
- Implemented new company scheduling initiative in 56 stores by utilizing both company and consultant resources
- Facilitate meetings, present to all levels of management and conduct group-training sessions on the execution of the operational excellence program aimed to achieve productivity and efficiency improvements
- Worked closely with store management teams on effective labor forecasting and scheduling to ensure proper distribution of labor hours and to reduce overall expenses
- Met weekly with Regional Vice President and District Manager to strategize and implement plans to reduce labor hours within 56 stores
- Responsible for providing stores / location with the support to achieve budgeted sales and to generate a profit
- Reduced labor hours in stores by more than 300hrs thus ensuring high levels of efficiency
- Develop and implement leadership training and technical skills training for store operations; participate in needs analysis studies, to determine training needs
- Formulate training program outlines, and determine instructional methods such as computer tutorial
- Strategically implanted methods to empower store managers to manage store operations as their own personal business
Store Manager
AHOLD-Stop & Shop Supermarket Company
12.2000 - 03.2014
- Directed a work force of 250 associates
- Provided positive and innovative leadership for store the team holding all associates accountable for their operational and sales objective
- Coach/mentor and empower assistant managers, dept managers, and full & part-time associates to perform at high levels
- Provided direction, feedback, and held associates accountable for performance and achieving store objectives results
- Analyzed business reports to affect change and bring about measurable results
- Partnered with the Director of Diversity to develop associate programs and to assist with the recruitment of diverse candidates for the field management program
Perishable Manager
AHOLD-Stop & Shop Supermarket Company
12.2000 - 03.2014
- Executed weekly sales plans and ensure plan-o-gram compliance within all Perishable Department
- Maximize sales and achieved high gross profits through effective merchandising quality product with appropriate stock level
- Reduce shrink in perishable departments by implementing product ordering disciplines
- Reviewed and analyzed Profit and Loss Statements with department supervisors to educate on departmental productivity and efficiency
- Monitored performance and control expenses reducing where necessary
Non-Perishable Manager
AHOLD-Stop & Shop Supermarket Company
12.2000 - 03.2014
- Ensured sales plan compliance within the Grocery, Frozen, Dairy, General Merchandise, and Health Beauty Care departments
- Establish continuity with vendors and ensure company guidelines were followed
- Responsible for reducing shrink, achieving low back stock level in order to free up inventory dollars
- Review orders in all departments and provide constructive feedback on ordering habits
- Maximize profits within 'Center Store' and reducing payroll expense to achieve a higher level of efficiency and productivity
Customer Service Manager
AHOLD-Stop & Shop Supermarket Company
12.2000 - 03.2014
- Responsible for the all human resources functions at store level: recruitment, selection and processing new hires, training and development
- Maintained store staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results
- Developed/implemented action plans and performance plans with department managers and specialists
Special Project Team Leader
AHOLD-Stop & Shop Supermarket Company
12.2000 - 03.2014
- Converted Grand Union’s and Edwards Supermarkets in the New York and New Jersey area
- Responsibilities included training existing employees on maintaining high operational standards
- Trained newly acquired Store managers on best practices for deriving efficient store budgets
- Also trained associates on all payroll functions
Education
Bachelor of Science - English
University of New Hampshire
Food Industry Management Program -
University of Southern California
Skills
- Operational efficiency
- Financial analysis
- Inventory management
- Team building
- Employee training
- Cost control
- Budget management
- P&L analysis
- Merchandising strategy
- Labor forecasting
- Inventory control
- Sales analysis
- Team leadership
- Vendor management
- Shrink reduction
- Customer service
- Performance evaluation
- Conflict resolution
- Coaching methodologies
Activities
- Semi Pro Basketball (New Hampshire Thunder loons)
- The Boston Partnership 2004 and 2005
- Member of the Boston Dinner Group
- 4-year Division 1 Letterman University of New Hampshire (Basketball)
- Chairman of the Shaws Diversity Council
- Program Director White Mamba AAU program
Timeline
District Director
Shaw’s Supermarkets
02.2015 - Current
Center Store Specialist
Shaw’s Supermarkets
02.2015 - Current
Store Manager
Shaw’s Supermarkets
02.2015 - Current
Center Store Specialist
Jewel Osco Supermarkets
03.2014 - 02.2015
District Labor Management Standards Specialist
AHOLD-Stop & Shop Supermarket Company
12.2000 - 03.2014
Store Manager
AHOLD-Stop & Shop Supermarket Company
12.2000 - 03.2014
Perishable Manager
AHOLD-Stop & Shop Supermarket Company
12.2000 - 03.2014
Non-Perishable Manager
AHOLD-Stop & Shop Supermarket Company
12.2000 - 03.2014
Customer Service Manager
AHOLD-Stop & Shop Supermarket Company
12.2000 - 03.2014
Special Project Team Leader
AHOLD-Stop & Shop Supermarket Company
12.2000 - 03.2014
Bachelor of Science - English
University of New Hampshire
Food Industry Management Program -
University of Southern California
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