Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jelissa Teixeira

Fall River

Summary

Compassionate Direct Support Professional with over 2 years of experience supporting individuals with autism and developmental disabilities. MAP and CPR certified, skilled in quality care and medication administration. Possesses 3 years of customer service experience, enhancing communication and problem-solving abilities. Fluent in English, Portuguese, and Cape Verdean Creole, facilitating effective interaction with diverse populations.

Overview

5
5
years of professional experience

Work History

Residential Counselor

Swansea Wood School
Fall River
04.2026 - Current
  • Worked closely with multidisciplinary teams to support individual goals and needs.

• Encouraged independence, self-advocacy, and positive social interactions.

  • Documented daily progress, incidents, and behavioral observations accurately.
  • Assisted individuals in reaching personal, educational, and social goals.

• Supported individuals during appointments, outings, and recreational activities.

Direct Support Professional

New England Villages
Pembroke
12.2024 - 03.2026
  • Provided direct care and support to individuals with intellectual and developmental disabilities.
    • Assisted individuals with activities of daily living, including personal care, meal preparation, and medication administration.

Ensured a safe, respectful, and positive environment for all individuals served.
• Communicated effectively with team members, families, and healthcare professionals.
• Responded appropriately to emergencies and behavioral situations when necessary.

Customer Service Cashier

McDonald's Restaurant
Brockton
02.2021 - 12.2024
  • Guided customers in placing orders and resolving inquiries to enhance their experience.
  • Executed cash, credit, and debit transactions with precision to ensure customer satisfaction.
  • Maintained a clean, organized, and welcoming work environment
  • Completed customer transactions swiftly and accurately in a high-volume restaurant setting.
  • Trained new cashiers on register operations and customer service standards.
  • Supported inventory management by restocking supplies at the front counter regularly.
  • Operated cash registers to process payments for goods and services.

Education

Brockton High School
Brockton, MA

Skills


  • Direct Support Professional (DSP) Experience

Residential Counseling
MAP Certified
CPR Certified
Medication Administration
Behavioral Support

  • Team Collaboration

Problem Solving

  • English, Portuguese, and Cape Verdean Creole
  • Documentation accuracy
  • Goal setting
  • Disability support

Timeline

Residential Counselor

Swansea Wood School
04.2026 - Current

Direct Support Professional

New England Villages
12.2024 - 03.2026

Customer Service Cashier

McDonald's Restaurant
02.2021 - 12.2024

Brockton High School
Jelissa Teixeira