JENISSA CHAVEZ
Lowell
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Account Manager
Kaplansky Insurance Agency
01.2023 - Current
- Cultivated long-term client relationships to enhance customer satisfaction and retention.
- Developed customized insurance solutions based on clients' specific needs and risk profiles.
- Collaborated with underwriters to ensure accurate policy placements and renewals.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Account Manager
Sullivan Insurance Agency
01.2015 - 12.2022
- Analyzed customer needs and provided best options, upselling products and services.
- Provided quick turnaround time when customers called with questions, usually within 8 hours.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Received underwriting approvals after accurately completing applications for insurance coverage.
Customer Service Representative
Millipore
02.2013 - 12.2013
- Processed all customer account changes and requests
- Handled a high volume of inbound calls
- Edited, analyzed, and completed incoming orders via fax, email and phone from customers and sales representatives using management system Oracle and SAP
- Assessed customer needs and upsold products and services to maximize sales.
Food and Nutrition Assistant
Lawrence General Hospital
06.2011 - 02.2013
- Developed and oversaw preparation of specialized diets.
- Prepared meals for patients according to specific diets
- Went to patient rooms and took down breakfast, lunch, dinner orders
- Delivered meals to patient rooms
Pharmacy Clerk
Conlins Pharmacy
03.2008 - 08.2010
- Communicated with insurance companies for billing purposes.
- Prepared medication labels with item name and quantity.
- Restocked shelves and prepared expired drugs for return.
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
Education
High School Diploma -
Presentation Of Mary Academy
Methuen, MA05-2010
Skills
- Customer relationships
- Sales solutions
- Coordinating paperwork
- Issue resolution
- Customer Service
- Account management
- Goal oriented
- Prioritizing workflows
Certification
Property & Casualty Insurance License - 2019
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Manager
Kaplansky Insurance Agency
01.2023 - Current
Account Manager
Sullivan Insurance Agency
01.2015 - 12.2022
Customer Service Representative
Millipore
02.2013 - 12.2013
Food and Nutrition Assistant
Lawrence General Hospital
06.2011 - 02.2013
Pharmacy Clerk
Conlins Pharmacy
03.2008 - 08.2010
High School Diploma -
Presentation Of Mary Academy
TRAINING
Salem State University - Salem, MA
ADDITIONAL INFORMATION
Notary Public