Jenissa Walker

• Delegated daily tasks, addressed employee questions and resolved scheduling issues.
• Managed team workload to reach targets for specific tasks.
• Built strong relationships with staff and patients through positive attitude and attentive response.
• Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.

• Motivated and trained employees to maximize team productivity.
• Encouraged and promoted ideas aligned to clinic needs and benefits.
• Conducted regular performance evaluations, offering constructive feedback that encouraged personal growth among team members.
• Improved operational efficiency by streamlining processes and implementing new strategies.
• Implemented training programs to enhance employee skills and promote professional growth.

• Improved operational efficiency by working with senior management to implement and enhance policies and procedures.

• Managed over 30 providers templates. Ensuring each provider is fully utilize on a weekly basis.

• Enhanced service delivery by revising work flows and improving communication between departments.

• Ordered medical and administrative supplies for the clinic.

• Release of the medical records request

• Upload cd radiology images

• Receive all paperwork mailed and faxed to the clinic for all providers

• Handle referrals, and prior authorizations for radiology images request

• Handled communications between staff and patients, including producing error-free correspondence and routing all mail

.• Managed all incoming and outgoing mail, packages, and faxes for all providers

• Appointment scheduling (including consults, tests, in-office procedures, follow-up visits, and cross-booking interpreters, social services, and radiology)

• Front-end review and correcting registration & insurance edits

• Pre-authorization, referral coordination, and referral reconciliation

• Verified patients' eligibility and claims status with insurance agencies.
• Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
• Evaluated patients' financial status and established appropriate payment plans.
• Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.

· Maintained Joint Commission standardscustomer area and kitchen
· Trained new cashiers on procedures,customer service and sale techniques
·Reported security and service incidents tomanagement

• Kept all kitchen areas clean, tidy and free of hazards.

• Calculate the daily intake of patients which creates and monitors their diets.
• Offer an additional hand with training interns.
• Perform administrative tasks such as but not limited to directing phone calls to their respective departments, filing confidential documents and managing office inventory.

• Responsible for preparing and delivering patients' food in a timely manner.
• Ensured simultaneous preparation of all requests and served in a professional approach.
• Ensured patients expectations were met by following up minutes after delivery.