JENNA LONG
Danvers
Summary
Dynamic and results-oriented professional with over 15 years of comprehensive experience in office management, project coordination, and operations within the security and HVAC industries. Expertise in streamlining processes, optimizing resource allocation, and leading cross-functional teams to achieve successful outcomes. Proficient in workflow planning, process improvement, and fostering strong client relations, with a steadfast commitment to enhancing organizational efficiency and driving team success. Recognized for a proactive approach to problem-solving and a passion for delivering exceptional results in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Office and Project Manager
Alarm Control Systems
09.2021 - Current
- Oversee day-to-day office operations and field scheduling for technicians and project teams.
- Develop tools to automate repetitive tasks, increasing overall efficiency and accuracy.
- Evaluate employee productivity and prepare performance reports for management.
- Optimize resource allocation and resolve inventory management issues.
- Establish operational objectives to boost long-term business success and profitability.
Project Coordinator
BCM Control Corporation, Inc.
08.2016 - 09.2021
- Coordinated all service, project, and job activities across multiple departments.
- Managed scheduling, dispatch, and communication between technicians and clients.
- Handled purchasing, budgeting, and vendor communications for materials and billing.
- Oversaw project progress from initiation through completion, ensuring customer satisfaction.
- Assisted in resolving client issues and maintaining quality service standards.
Service Coordinator
Trane Commercial Heating & Air Conditioning
09.2014 - 07.2016
- Scheduled and assigned service personnel to meet customer needs and project timelines.
- Collaborated with the Service Manager to ensure daily scheduling accuracy.
- Generated and managed work orders while maintaining detailed service records.
- Communicated directly with project managers and HVAC technicians to ensure smooth operations.
Service Coordinator / Operations Manager
Black Lab Alarm, Inc.
05.2008 - 09.2014
- Managed technician scheduling, project planning, and logistics for multimillion-dollar security projects.
- Coordinated with builders, project managers, and subcontractors to ensure timely completion.
- Handled equipment orders, distribution, and estimates for upcoming jobs.
- Oversaw travel arrangements and scheduling for company leadership.
- Supported large project meetings and updated plans based on design revisions.
Education
Early Childhood Education -
Fitchburg State College
Fitchburg, MA01.2007
High School Diploma - undefined
Danvers High School
Danvers, MA01.2003
Skills
- Office & Project Management
- Workflow & Resource Planning
- Process Improvement
- Budgeting & Cost Control
- Team Leadership & Training
- Vendor & Client Relations
- Scheduling & Dispatch Coordination
- Inventory & Procurement Management
- Microsoft Office Suite
- QuickBooks
- Adobe Photoshop
- CRM Software (Teamworks, Jobber, Alarm7, WennSoft SMSE, COINS)
- Work flow planning
- Systems implementation
- Project development
- Project tracking
- Workforce training
Timeline
Office and Project Manager
Alarm Control Systems
09.2021 - Current
Project Coordinator
BCM Control Corporation, Inc.
08.2016 - 09.2021
Service Coordinator
Trane Commercial Heating & Air Conditioning
09.2014 - 07.2016
Service Coordinator / Operations Manager
Black Lab Alarm, Inc.
05.2008 - 09.2014
High School Diploma - undefined
Danvers High School
Early Childhood Education -
Fitchburg State College