Cooking, Singing in local groups, Local cultural attractions and museums
Jenni Hallock
West Stockbridge,MA
Summary
Results-driven professional with strong customer service skills and attention to detail. Proven ability to enhance guest experiences through effective verbal & written communication and problem-solving. Life-long hospitality experience, from kitchens, serving, front desk, managing, catering and more, with owner mentality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk/Reservations
Red Lion Inn
05.2024 - Current
- High call volume phone skills, staying calm and positive, making room & dining reservations and personalizing stays
- Assist with front desk operations, ensuring smooth communication between departments and seamless guest experiences.
- Promoted hotel services and amenities to increase revenue through upselling techniques successfully applied at the front desk operations.
- Assisted management with administrative tasks to ensure smooth daily operations at the front desk.
- Implemented new procedures to improve overall Inn productivity and guest experience.
- Relay my extensive knowledge of the Inn, the Berkshires and our local cultural attractions for our guests and community
Kitchen Manager
Taft Farms
04.2022 - 09.2023
- Supervised daily kitchen operations to ensure efficient workflow and high-quality food production.
- Trained and mentored kitchen staff on best practices for food safety and sanitation standards.
- Implemented inventory management systems to optimize stock levels and reduce waste - and use any waste to make soup.
- Developed new menu items in collaboration with chefs to enhance customer satisfaction and engagement.
- Prep, cook and portion into containers all prepared foods for sale and cook meats for deli to keep PAR, at all times.
Briarcliff Innkeeper
Main Street Hospitality
03.2019 - 06.2020
- Managed guest reservations and check-in/check-out processes to ensure seamless operations. Managed Airbnb rental and daily reports.
- Oversaw daily housekeeping coordination to maintain high cleanliness standards throughout the property.
- Developed and implemented staff training programs to enhance service quality and operational efficiency.
- Took care of gardens, oversaw grounds and porches.
- Lots of light maintenance, washing and ironing, purchasing and making breakfast.
- Concierge services.
Owner Shaker Mill Tavern Family Smokehouse
Self-employeed
04.2015 - 01.2019
- Developed and implemented business strategies to enhance customer engagement and retention.
- Managed financial operations, including budgeting, forecasting, and expense tracking.
- Cover for every position, as needed.
- Schedules, create menus, advertising, social media, webpage, purchasing, renovating, tend to grounds and gardens, reservations, repairs and cleaning.
Education
Some College (No Degree) - Business
Berkshire Community College
PittsfieldSome College (No Degree) - Psychology & Music
Framingham State College
Framingham, MAHigh School Diploma -
Monument Mountain
Great Barrington, MA06-1991
Skills
- Customer Service: Handling guests, resolving issues, creating positive first impressions & assisting with de-escalations
- Communication: Verbal & written
- Problem-Solving: Finding solutions under pressure, conflict resolution
- Multitasking: Managing phones, visitors, and admin tasks simultaneously
- Time Management & Prioritization: Organizing tasks efficiently
- Attention to Detail: Accuracy in data, reports, and reservations
- Adaptability: Handling changing priorities and unexpected issues
- Teamwork: Collaborating with colleagues, other teams and executives
- Organization: Sharing my techniques with other teams, as well
Certification
MA First Responder
CPR, AED, First Aid
Environmental Safety
MA Food Handler
TIPS
Interests
Timeline
Front Desk/Reservations
Red Lion Inn
05.2024 - Current
Kitchen Manager
Taft Farms
04.2022 - 09.2023
Briarcliff Innkeeper
Main Street Hospitality
03.2019 - 06.2020
Owner Shaker Mill Tavern Family Smokehouse
Self-employeed
04.2015 - 01.2019
Some College (No Degree) - Business
Berkshire Community College
Some College (No Degree) - Psychology & Music
Framingham State College
High School Diploma -
Monument Mountain