JENNIFER ANDRADE
Park Surgical Associates Inc.
Brockton,MA
1
Language
22
years of professional experience
Results-driven operations professional with nearly 20 years of experience optimizing workflows, coordinating cross-functional teams, managing high-volume operations, and delivering exceptional client service within fast-paced healthcare environments. Proven ability to improve operational efficiency, manage complex scheduling, maintain regulatory compliance, and streamline communication between multiple stakeholders. Currently completing a Bachelor of Business Administration, bringing a strong foundation in business operations, organizational leadership, and process improvement. Recognized for analytical thinking, adaptability, and building collaborative relationships that drive operational success.
Work History
Medical Assistant / Operations Coordinator
19 Years 6 Months- Coordinate daily operations supporting physicians and multidisciplinary teams while managing workflows for more than 150 patients each week.
- Manage complex scheduling, referrals, diagnostic testing, and follow-up appointments to maximize operational efficiency and patient throughput.
- Serve as the primary liaison between providers, specialists, insurance companies, and patients to ensure seamless communication and timely service delivery.
- Maintain accurate electronic documentation using Epic, Athena and Medi-tech while ensuring compliance with HIPAA and organizational standards.
- Identify workflow challenges and proactively resolve scheduling conflicts, communication gaps, and operational issues to improve efficiency.
- Manage inventory, ordering, and supply levels to support uninterrupted clinical operations and cost-effective resource utilization.
- Support quality improvement initiatives by maintaining accurate records, ensuring regulatory compliance, and following standardized operating procedures.
- Deliver exceptional customer service by resolving concerns, educating clients, and creating a positive service experience.
- Collaborate across departments to improve coordination, productivity, and organizational performance.
Medical Assistant
2 Years- Supported daily operations across Pediatrics, Adult Medicine, OB/GYN, and Laboratory departments in a high-volume community health environment.
- Coordinated provider schedules, referrals, and patient appointments while improving communication between departments.
- Maintain detailed electronic records, processed documentation, and ensure compliance with healthcare regulations and organizational policies.
- Facilitated communication among providers, specialists, laboratories, and patients to improve operational continuity.
- Delivered multilingual customer service in Portuguese, Cape- Verdean Creole, and Spanish, enhancing accessibility and client satisfaction.
- Assisted leadership in maintaining efficient patient flow and supporting daily operational objectives.
- Contributed to team performance by adapting quickly to changing priorities and managing multiple responsibilities simultaneously.
Education
Bachelor of Business Administration - Business Administration And Management
- Relevant Coursework:
- Business Operations
- Organizational Leadership
- Project Management
- Business Communication
- Financial Management
- Strategic Management
- Dean's List [ 2025]
Medical Assistant - Medical Assistant
Skills
Business Operations
Operations Coordination
Process Improvement
Workflow Optimization
Cross-Functional Collaboration
Project Coordination
Client & Customer Relations
Scheduling & Logistics Management
Data Management & Reporting
Compliance & Risk Management
Performance Monitoring
Quality Assurance
Problem Solving & Critical Thinking
Team Collaboration
Microsoft Excel
Word & PowerPoint
Epic
Meditech Electronic Systems & Athena
HIPAA & Regulatory Compliance
EMR / EHR
Clinical documentation
Languages
Bilingual: Portuguese, Cape Verdean Creole & Spanish
Timeline
Medical Assistant / Operations Coordinator
Park Surgical Associates Inc.
01.2007 - CurrentRead More
Medical Assistant
Brockton Community Health Center
01.2005 - 01.2007Read More
Mount Vernon Nazarene University
Bachelor of Business Administration from Business Administration And Management
Read More
Bryman Institute
Medical Assistant from Medical Assistant
Read More