Jennifer Bailey
Millbury
Summary
Experienced Substance Abuse Counselor with eagerness to contribute strengths of professionalism and personability, compassion and empathy to all individuals and groups facing adversity, and helping people overcome limiting beliefs and facing obstacles with a positive mindset.
Experienced counselor equipped to support individuals overcoming substance use challenges. Strong background in therapeutic techniques, crisis intervention, and individualized treatment planning. Known for collaborative approach, adaptability, and achieving positive outcomes. Skilled in communication, empathy, and maintaining confidentiality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Substance Abuse Counselor
Veteran’s Inc.
Shrewsbury, MA
11.2020 - 07.2024
- Coordinated and guided group therapy sessions, encouraging participants to engage in meaningful discussions and provide mutual support.
- Developed individualized treatment plans for clients based on comprehensive assessments and behavioral analysis.
- Evaluated client progress consistently and modified treatment strategies to ensure optimal support and effectiveness.
- Coordinated efforts with various professionals to improve integrated care approaches for individuals undergoing recovery.
- Assessed client needs during crisis intervention sessions, offering immediate support and connecting them with vital resources.
- Promoted client advocacy within community resources to enhance access to support and rehabilitation services.
- Documented client progress meticulously, ensuring clarity and accessibility for the treatment team's decision-making process.
- Collaborated with healthcare teams to design tailored aftercare plans that support long-term recovery.
Recovery Specialist
Veteran’s Inc.
Shrewsbury, MA
08.2020 - 11.2020
- Evaluated program effectiveness, recommending improvements based on client feedback.
- Trained team members in conflict resolution techniques to better assist clients.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Optimized workflow processes for increased efficiency, enabling the team to handle more cases effectively.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
- Tracked client participation in treatment services to identify attendance issues.
- Assisted in the development of new policies and procedures to streamline the recovery process and minimize losses.
- Provided training and mentorship to new Recovery Specialists, fostering an environment of teamwork and success.
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
- Developed strong relationships with patients, building trust and facilitating more effective recovery paths.
- Collaborated with mental health professionals to address underlying issues contributing to substance dependency.
- Trained new staff on best practices in recovery support, elevating overall competency of recovery specialist team.
- Led support groups, fostering community of encouragement and shared experiences among patients.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Intern, Recovery Specialist, Job Specialist
Anchor Recovery Community Center
Pawtucket, RI
05.2012 - 07.2014
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Participated in planning and execution of community outreach programs, strengthening community relations.
- Developed effective improvement plans in alignment with goals and specifications.
- Developed and implemented individualized recovery plans for diverse client needs.
- Facilitated group therapy sessions to encourage peer support and shared experiences.
- Utilized data from recovery outcomes to refine and improve treatment methodologies continuously.
Intern
Department of Children, and Families
North Kingstown, RI
09.2009 - 12.2009
- Assisted caseworkers in evaluating client needs and developing service plans.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Gathered, organized and input information into digital database.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Intern and Volunteer (Advocate)
Rhode Island State Ombudsman’s Office
Warwick, RI
01.2008 - 01.2009
Intern, Clerical Assistant
Center of Behavioral Health
Westerly, RI
09.2008 - 12.2008
Education
Bachelor of Science - Social Work
Rhode Island College
Providence, RI01-2015
Post Associate Certificate - Secondary Education
Community College of Rhode Island
Warwick, RI01-2010
Associate of Arts - General Studies
Community College of Rhode Island
Warwick, RI01-2002
Skills
- Conduct comprehensive assessments of substance use patterns, mental health symptoms, risk factors, and client strengths to inform individualized treatment planning Maintain precise, timely, and compliant documentation of assessments, progress notes, treatment plans, and discharge summaries
- Provide trauma‑informed therapeutic support that prioritizes emotional safety, empowerment, and non‑triggering interventions for clients with trauma histories
- Deliver integrated care for clients with dual diagnoses by addressing mental health and substance use needs simultaneously through evidence‑based approaches
- Facilitate structured relapse‑prevention sessions focused on identifying triggers, strengthening coping skills, and developing long‑term recovery strategies
- Implement harm‑reduction strategies that promote safety, reduce risk, and support client autonomy at all stages of recovery
Clinical evaluation and documentation
Trauma‑sensitive care
Co‑occurring disorder support
Relapse prevention
Harm reduction
- Respond to acute emotional or behavioral crises using de‑escalation techniques, safety planning, and coordination with emergency services when necessary
- Work closely with nursing and medical staff to support medication adherence, MAT coordination, symptom monitoring, and client education
- Deliver inclusive, culturally responsive care that respects diverse backgrounds, identities, and lived experiences
- Protect all client information through strict adherence to HIPAA, ethical guidelines, and agency confidentiality policies
- Support clients by promoting their rights, removing barriers to care, and ensuring their needs are represented within treatment and community systems
Crisis intervention
Medication collaboration
Cultural sensitivity
Client confidentiality
Patient advocacy
Certification
- Assisted in creating an organizational system for medication distribution, and medication recording for new intakes in Clinical Stabilization Services
- Train new employees with nuances of the Recovery Specialist position: medication count and proper observation, documentation and organization of the medication charts, organization with incoming medications, and other job functions
- Designed a work program around evidence-based practices specifically for individuals in active recovery
- Recovery group started in DOC for women (contraband was approved as necessities for active recovery)
- Adult and Pediatric FA/CPR/AED Training 2020
- Introduction to Dissociation, New England Society for the Treatment of Trauma and Dissociation 2013
- Women and Recovery Webinar, Great Lakes-Addiction Technology Transfer Network 2013
- Building Recovery-Based System of Care, Addiction Professional Panel Series 2013
- Naloxone: Saving Lives Training, Anchor Recovery Community Center, Rhode Island 2013
- Recovery Coach Training, Anchor Recovery Community Center, Rhode Island 2013
- How to Manage Stress: A Woman’s Workshop, Sheldon Satin Associates, Inc. 1994
- Professional Customer Relations Workshop, Mind Extension University, Customer Service Training 1993
- Sales through Service, Excellence in Customer Service 1989, 1993
Timeline
Substance Abuse Counselor
Veteran’s Inc.
11.2020 - 07.2024
Recovery Specialist
Veteran’s Inc.
08.2020 - 11.2020
Intern, Recovery Specialist, Job Specialist
Anchor Recovery Community Center
05.2012 - 07.2014
Intern
Department of Children, and Families
09.2009 - 12.2009
Intern, Clerical Assistant
Center of Behavioral Health
09.2008 - 12.2008
Intern and Volunteer (Advocate)
Rhode Island State Ombudsman’s Office
01.2008 - 01.2009
Bachelor of Science - Social Work
Rhode Island College
Post Associate Certificate - Secondary Education
Community College of Rhode Island
Associate of Arts - General Studies
Community College of Rhode Island