Jennifer Balboni
Southbridge
Summary
Proven to excel in high-volume environments, I leveraged strong multitasking and customer service expertise at Red Heat Tavern to enhance guest satisfaction and streamline operations. My background includes refining expense payables at TJX Companies, showcasing my detail-oriented nature and ability to improve efficiency. Adept at fostering team collaboration, I bring a blend of hospitality service expertise and POS system proficiency.
Overview
17
17
years of professional experience
Work History
Bartender/Server/Associate
Red Heat Tavern
03.2018 - Current
- Served high customer volumes during operating hours.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers.
- Efficiently opened or closed the bar/restaurant according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted with staff training, sharing expertise in bartending/serving techniques and customer service best practices.
Server/Bartender
99 Restaurants
03.2013 - 03.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Server
Maugus Restaurant
01.2011 - 01.2014
- Warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately.
- Streamlined breakfast setup, ensuring a timely and efficient dining experience for guests.
Expense Processor
TJX Companies
01.2008 - 01.2011
- Improved company cost management through accurate categorization and allocation of expenses.
- Reduced processing errors with meticulous attention to detail and thorough review of submitted expenses.
- Enhanced expense processing efficiency by streamlining data entry and validation procedures.
- Maintained updated knowledge on expense claims, applying this information when reviewing submissions.
- Optimized workflow processes by proactively identifying areas for improvement and implementing necessary changes.
Education
High School Diploma -
Natick High School
Natick, MA06-2004
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Customer service expertise
- Menu memorization
- Hospitality service expertise
- Responsible alcohol service
- Aloha POS/ Toast/ Pen and Paper
Timeline
Bartender/Server/Associate
Red Heat Tavern
03.2018 - Current
Server/Bartender
99 Restaurants
03.2013 - 03.2018
Server
Maugus Restaurant
01.2011 - 01.2014
Expense Processor
TJX Companies
01.2008 - 01.2011
High School Diploma -
Natick High School
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