Summary
Overview
Work History
Education
Timeline
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Jennifer Caron

Methuen

Summary

Benefits consultant with strong expertise in employee benefits administration and strategic planning. Proven ability to analyze complex benefit programs, optimize cost-efficiency, and enhance employee satisfaction. Effective team collaborator focused on achieving results and adapting to evolving needs. Skilled in regulatory compliance, vendor management, and benefits communication. Reliable and driven to deliver impactful solutions.

Overview

26
26
years of professional experience

Work History

Benefit Consultant

Liberty Mutual
04.2013 - 08.2025
  • Conducted research on benefits plans to ensure competitiveness.
  • Assisted in annual acceptance testing of employee benefit enrollment application.
  • Facilitated communications between third party administrator and insurance providers.
  • Assisted procurement department in analysis of privacy and risk requirements for legal compliance in securing deliverables for new vendors.
  • Built relationships with vendors (via scheduled calls; frequency dependant upon program enrollment) to foster quality service delivery.
  • Enhanced employee satisfaction by developing and implementing comprehensive benefits programs.
  • Evaluated voluntary benefit offerings for potential inclusion in company plans, ensuring alignment with organizational goals and employee preferences.
  • Monitored industry trends to stay current on best practices in benefits design and administration.
  • Developed wellness initiatives to promote healthy lifestyles among employees, leading to reduced absenteeism and lower healthcare costs.


Sr. Benefit Administrator

Liberty Mutual
10.2008 - 04.2013
  • Administered employee benefits programs, ensuring compliance with regulations and organizational policies.
  • Collaborated with vendors and third party administrators to streamline benefits enrollment processes.
  • Trained and mentored staff on benefits administration best practices and system usage.
  • Managed open enrollment periods, ensuring timely communication of benefit updates and assisting employees with their selections.
  • Conducted thorough benefits audits to ensure compliance with federal, state, and local regulations.
  • Facilitated training program of compliance regulations (HIPAA).
  • Established effective communication channels between employees, HR staff, payroll and benefit vendors for seamless resolution of inquiries or concerns.
  • Collaborated with HR to develop and maintain up-to-date benefits manual.
  • Partnered with payroll departments to ensure accurate processing of deductions related to employee benefit elections.
  • Streamlined benefits administration processes for increased efficiency and improved employee experience.

Benefit Administrator

Liberty Mutual
01.2000 - 10.2008
  • Developed foundational knowledge of health, retirement, and wellness plans.
  • Provided support in the benefit enrollment process for employee benefits
  • Served as a liaison between the organization and insurance carriers, advocating for employees' claim disputes or other matters.
  • Supported employees during life events such as marriage or childbirth by providing guidance on their benefit options and ensuring necessary changes were made to their coverage.
  • Resolved complex benefits issues promptly, facilitating positive employee relations throughout the process.
  • Collaborated with team members to address client inquiries effectively.
  • Maintained accurate records of client interactions and benefit selections.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Checked employees' benefits enrollment for accuracy.


Education

Bachelor of Science - Mathematics

University of Massachusetts, Amherst
Amherst, MA
05-1996

Timeline

Benefit Consultant

Liberty Mutual
04.2013 - 08.2025

Sr. Benefit Administrator

Liberty Mutual
10.2008 - 04.2013

Benefit Administrator

Liberty Mutual
01.2000 - 10.2008

Bachelor of Science - Mathematics

University of Massachusetts, Amherst

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Jennifer Caron