Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Jennifer Cedano

Springfield

Summary

Assistant Manager and customer service professional with 3+ years of experience in retail and hospitality. Recognized for leadership potential, communication skills, and a proven ability to deliver exceptional guest experiences in fast-paced environments. Seeking to leverage management skills and customer service expertise to contribute to a dynamic, growth-focused team.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Regal Cinemas
07.2025 - Current

• Supervise daily operations, scheduling, and staff training to ensure smooth theater performance.

• Manage inventory, cash handling, and sales reporting to meet revenue goals.

• Lead a team of employees, focusing on guest satisfaction and safety compliance.

Bartender — February 2025 –Present

• Prepared and served cocktails, wine, and beer while ensuring responsible alcohol service.

• Maintained bar inventory and upheld health and safety standards.

• Delivered friendly, efficient service in a fast-paced environment.

Team Member December 2024– July 2025

• Provided customer service by assisting guests with tickets, concessions, and seating.

• Handled cash, POS transactions, and product upselling.

• Supported opening and closing duties and maintained cleanliness standards.

Sales associate

Gap Factory
07.2021 - 11.2024
  • Maintained a clean organized inventory and curated displays of rotating seasonal clothing and accessories.
  • Meticulously handled POS system transactions including credit, cash, exchanges, returns, refunds to ensure seamless and accurate cash flow.
  • Anticipated customer needs and provided them with high-quality service while upholding brand standards values to ensure customer satisfaction.

Sales Assicate

NYC Boutique
02.2021 - 06.2021
  • Ensuring effective sales of new and used retail items to consumers by delivering exceptional customer service and educated understanding of the product, advertising, and promotions
  • Providing informed and practical answers to consumer questions about merchandise, store regulations, and services in order to increase satisfaction.
  • Managing a (POS) system, handling refunds, processing payments, and properly and effectively overseeing consumer transactions.

Education

Associates Degree -

Hostos Community College
08.2023

High School Degree -

Marie Curie Highschool
06.2021

Skills

  • Proven leadership abilities
  • Customer service expertise
  • Proficient in multitasking
  • Critical thinking expertise
  • Proficient time management
  • Effective communication

LANGUAGES

English Native Speaker
Spanish Native Speaker

Timeline

Assistant Manager

Regal Cinemas
07.2025 - Current

Sales associate

Gap Factory
07.2021 - 11.2024

Sales Assicate

NYC Boutique
02.2021 - 06.2021

Associates Degree -

Hostos Community College

High School Degree -

Marie Curie Highschool
Jennifer Cedano