Jennifer Da
Dorchester
Summary
Detail-oriented pharmacy professional specializing in prescription processing and insurance verification. Proven ability to enhance patient care through effective communication and streamlined workflows.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Specialty Pharmacy Liaison
Beth Isreal Deaconess Medical Center
Westwood, MA
07.2024 - Current
- Facilitated communication between pharmacy teams and healthcare providers to enhance patient care.
- Developed and implemented educational programs for staff on medication management protocols.
- Streamlined prescription processing workflows, improving efficiency and reducing error rates.
- Analyzed pharmacy data to identify trends and recommend improvements in service delivery.
- Managed prior authorization submissions and approvals by reviewing insurance requirements, payer guidelines, and reimbursement processes for specialty medications.
- Collected, reviewed, and submitted pharmacy and medical documentation required for prior authorization determinations.
- Resolved insurance-related issues, including prior authorizations, claim rejections, and coverage limitations, while assisting patients with financial assistance programs and copay support.
- Served as a primary point of contact for patients, providers, pharmacies, and insurance representatives regarding prescription status, pharmacy benefits, and clinical program information.
- Maintained frequent communication with patients and healthcare providers to provide updates, coordinate care, and ensure timely medication access.
- Delivered exceptional customer service by resolving inquiries efficiently, escalating concerns when appropriate, and supporting continuity of patient care.
- Collaborated with pharmacists and clinicians to clarify prescription orders and ensure accurate processing of specialty medications.
Retail Pharmacy Technician
Beth Isreal Hospital
Boston, MA
06.2024 - Current
- Assisted patients with prescription pickup and processed transactions accurately through the point-of-sale (POS) system.
- Supported patients with copay assistance, insurance billing issues, and copay card processing to help improve medication affordability and access.
- Answered incoming phone calls from patients, providers, and healthcare staff regarding prescription status, refill requests, and pharmacy services.
- Filled and prepared prescriptions accurately while maintaining compliance with pharmacy regulations and safety standards.
- Coordinated bedside medication deliveries through the Meds-to-Beds program to support timely patient discharge across East Campus and West Campus facilities.
- Ensured proper handling, documentation, and chain-of-custody procedures for medication deliveries to patient rooms.
- Maintained strict HIPAA compliance and safeguarded confidential patient health information at all times.
- Collaborated with pharmacists, nurses, and healthcare teams to provide efficient patient-centered pharmacy services and improve continuity of care.
- Processed payments and handled cash, credit, debit, and check transactions accurately.
- Assisted with inventory management, including receiving, stocking, and maintaining proper storage of medications and supplies.
- Promoted patient-centered pharmacy services including medication delivery, vaccinations, medication synchronization, and mobile app utilization.
- Managed merchandise and prescription returns while communicating potential concerns to pharmacists promptly.
- Coordinated bedside medication deliveries to support timely patient discharge and ensure continuity of care.
- Maintained accurate chain-of-custody procedures and communication standards during medication delivery across the health system.
CVS Pharmacy – Cashier & Pharmacy Technician
CVS Pharmacy, Retail
Fall River, MA
07.2018 - 11.2024
- Processed customer purchases, handled payments, and resolved customer inquiries in a fast-paced retail environment.
- Provided customer service by answering questions regarding products, store policies, and pharmacy services.
- Maintained strict HIPAA compliance and protected confidential patient information.
- Assisted pharmacists with prescription fulfillment, including data entry, medication preparation, and prescription processing.
- Communicated with insurance providers to resolve prescription coverage and billing issues.
- Contacted patients regarding prescription refill reminders and refill authorization requests.
- Monitored medication inventory levels, ordered low-stock medications, and checked in pharmacy shipments.
- Organized and sorted medications to ensure accurate inventory management and workflow efficiency.
Pharmacy Technician – Mail Order /Order Fulfillment Associate
Brighton Marine Pharmacy
Brighton, MA
03.2022 - 08.2024
- Reviewed patient profiles and prescriptions to ensure accuracy, completeness, and compliance with pharmacy regulations.
- Filled prescriptions and processed daily package and mail shipments with a high level of accuracy and efficiency.
- Managed refill requests and coordinated patient communications regarding payments, insurance, and delivery information.
- Opened, sorted, and barcode-scanned incoming mail and prescription documents.
- Retrieved and returned prescription hard copies to patients when prescriptions could not be fulfilled.
- Maintained inventory levels and ordered pharmacy and shipping supplies as needed.
- Ensured proper storage, handling, and security of medications in accordance with pharmacy standards.
- Verified shipping methods and delivery requirements, including overnight, ground, and signature-required shipments.
- Performed quality assurance checks to confirm correct medications, paperwork, and packaging prior to shipment.
- Prepared bulk medications, delivery totes, and specialty shipments using appropriate packaging materials such as ice packs and bubble wrap.
- Communicated with patients, healthcare providers, and nursing staff regarding prescription status and delivery expectations.
- Documented patient and vendor interactions accurately within pharmacy systems.
- Generated operational and fulfillment reports for pharmacy management.
Specialty Pharmacy Technician – Fulfillment
Beth Isreal Deaconess Medical Center
Westwood, MA
03.2023 - 07.2024
- Supervised daily pharmacy operations to ensure compliance with safety and regulatory standards.
- Mentored junior technicians, enhancing team performance and knowledge retention.
- Streamlined medication dispensing processes, reducing errors and improving efficiency.
- Collaborated with healthcare providers to optimize patient medication management strategies.
- Managed administrative workflows including faxing, filing, mailing, and documenting prescription statuses within electronic medical records.
- Developed strong knowledge of specialty medications, insurance reimbursement processes, and prior authorization requirements.
- Delivered exceptional customer service by resolving patient and provider concerns accurately and efficiently while escalating issues when necessary.
- Participated in quality improvement initiatives focused on prescription processing, workflow efficiency and pharmacy operations.
- Processed payments and handled cash, credit, debit, and check transactions accurately.
- Assisted with inventory management, including receiving, stocking, and maintaining proper storage of medications and supplies.
- Managed merchandise and prescription returns while communicating potential concerns to pharmacists promptly.
Sales Manager – Mattress & Furniture Retail
US Bedding, INC
Fall River, MA
05.2018 - 11.2019
- Managed direct sales operations for custom mattresses and furniture, guiding customers through product selection based on comfort, features, and budget.
- Worked closely with customers to recommend mattress models and negotiate pricing to maximize customer satisfaction and sales performance.
- Collaborated directly with manufacturers on made-to-order mattresses to ensure product accuracy, quality, and timely delivery.
- Oversaw sales strategies, daily operations, and customer service initiatives to drive revenue growth and repeat business.
- Evaluated sales performance and implemented process improvements to enhance customer experience and increase sales effectiveness.
- Recommended product and service enhancements based on customer feedback and market trends.
- Built strong customer relationships through consultative selling and personalized product recommendations.
- Assisted with inventory coordination, order tracking, and resolution of customer concerns throughout the sales and delivery process.
Server / Kitchen Support / Event Staff
Apsara Restaurant
Fall River, MA
04.2017 - 04.2018
- Provided full-service dining support by taking orders, serving food and beverages, and ensuring excellent customer service in a high-volume restaurant environment.
- Assisted with restaurant operations including bussing tables, dishwashing, and maintaining cleanliness throughout the dining room, kitchen, and event spaces.
- Prepared soups and assisted with food preparation, ingredient prep, and kitchen organization to support daily service operations.
- Coordinated and scheduled takeout orders while ensuring accuracy and timely service for customers.
- Supported private events and banquet services for birthdays, graduations, and large celebrations by serving guests and assisting with event setup and operations.
- Calculated taxes, processed payments, and handled customer transactions accurately.
- Maintained strong multitasking abilities while working long shifts in a fast-paced environment.
- Collaborated closely with kitchen and front-of-house staff to ensure efficient operations and positive guest experiences.
Education
High School Diploma -
BMC Durfee High School
Fall River, MA05-2017
Skills
- Prescription processing
- Detail-oriented
- Insurance verification
- Drug interactions
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Specialty Pharmacy Liaison
Beth Isreal Deaconess Medical Center
07.2024 - Current
Retail Pharmacy Technician
Beth Isreal Hospital
06.2024 - Current
Specialty Pharmacy Technician – Fulfillment
Beth Isreal Deaconess Medical Center
03.2023 - 07.2024
Pharmacy Technician – Mail Order /Order Fulfillment Associate
Brighton Marine Pharmacy
03.2022 - 08.2024
CVS Pharmacy – Cashier & Pharmacy Technician
CVS Pharmacy, Retail
07.2018 - 11.2024
Sales Manager – Mattress & Furniture Retail
US Bedding, INC
05.2018 - 11.2019
Server / Kitchen Support / Event Staff
Apsara Restaurant
04.2017 - 04.2018
High School Diploma -
BMC Durfee High School