Jennifer Davis
Plymouth
Summary
Customer- and partner-focused Starbucks Shift Manager with a strong record of leading shifts, driving store performance, and creating welcoming third-place experiences. Trusted leader known for operational excellence, coaching partners, and protecting the Starbucks brand through consistent standards, safety, and service. Actively supports store goals through ownership mindset, problem-solving, and positive team culture.
Overview
10
10
years of professional experience
Work History
Shift Manager
Starbucks Coffee Company
Bourne
01.2016 - Current
- Lead daily store operations during assigned shifts, ensuring consistent delivery of Starbucks customer service standards, beverage quality, and food safety compliance.
- Deploy partners effectively based on business needs, coaching in-the-moment to drive speed, accuracy, and customer connection.
- Support Store Manager in achieving sales, labor, and operational goals by monitoring floor activity and adjusting priorities in real time.
- Train and mentor new and existing partners on beverage routines, POS accuracy, customer service expectations, and safety standards.
- Handle cash management responsibilities including tills, safe counts, deposits, and daily cash logs with accuracy and accountability.
- Address customer concerns with professionalism and empathy, resolving issues to protect the Starbucks brand and build customer loyalty.
- Maintain store cleanliness, food safety, and visual standards in accordance with company policies and health regulations.
- Model Starbucks values and create an inclusive, supportive environment that motivates partners and builds strong teamwork.
- Recognized by Store Manager for leadership during peak business periods and ability to stabilize the floor under pressure.
- Contributed to improved customer connection scores and reduced wait times through effective deployment and coaching.
- Trusted to open and close the store independently while maintaining operational and cash integrity.
- Supported onboarding and development of new partners, improving training consistency and confidence.
Target
- Opened and ran Starbucks as a team leader
- Presentation team leader
- Logistics team member
Produce Manager
Walmart
Lead at contractor's desk
Home Depot
Receptionist
Marty's GMC
Education
High School Diploma -
Bourne, MaSkills
- Shift Leadership & Deployment
- Partner Coaching & Development
- Customer Connection & Service Recovery
- Cash Handling & Inventory Control
- Food Safety & Store Standards
- Opening & Closing Procedures
- Conflict Resolution
- Time Management & Prioritization
Past Employment
- Target, Opened and ran Starbucks as a team leader, Presentation team leader, Logistics team member
- Walmart, Produce Manager
- Home Depot, Lead at contractor's desk
- Marty's GMC, Receptionist
Timeline
Shift Manager
Starbucks Coffee Company
01.2016 - Current
Target
Produce Manager
Walmart
Lead at contractor's desk
Home Depot
Receptionist
Marty's GMC