Jennifer DiGiulio
Lynn
Summary
Results-driven healthcare professional with extensive experience in diabetes advocacy and patient navigation. Demonstrated ability to communicate effectively, mentor peers, and streamline operations, fostering a collaborative environment that enhances service delivery.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Senior Advocate Diabetes Navigator
Blue Cross Blue Shield of Massachusetts
Hingham, MA
04.2023 - Current
- Collaborated with cross-functional teams to streamline operational processes and improve service delivery.
- Developed job aids to improve team efficiency in handling member inquiries regarding Diabetes resources.
- Mentored junior advocates on complex case management and dispute resolution techniques.
- Advised clients on regulatory compliance matters, minimizing potential risks associated with noncompliance on their plans.
- Contributed to a positive work environment by actively participating in team-building activities and providing support to colleagues when needed.
- Excelled in dispute resolution by employing creative problem-solving skills and sound judgment in challenging situations.
- Increased clients'' understanding of their benefits and options by conducting informative phone calls.
- Mentored junior advocates, sharing knowledge and expertise to cultivate skilled successors within BCBSMA.
- Taking incoming member calls to answer whatever questions they may have.
Member Service Advocate
Blue Cross Blue Shield of Massachusetts
Hingham, MA
10.2022 - Current
Unit Secretary/Certified Nursing Assistant
Life Care Centers of America
Lynn, MA
04.2021 - 10.2022
- Coordinated communication between medical staff, patients, and families to facilitate efficient care delivery.
- Managed patient admissions and discharges, ensuring accurate documentation and compliance with facility protocols.
- Scheduled appointments and maintained calendars for nursing staff, optimizing workflow efficiency.
- Implemented electronic health record systems, improving data accessibility for healthcare providers.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Provided direct patient care including bathing, dressing, and grooming to enhance comfort and dignity.
- Assisted nursing staff with medical procedures, ensuring adherence to safety protocols and infection control measures.
- Monitored vital signs and reported changes in patient conditions to the healthcare team for timely interventions.
- Supported activities of daily living by encouraging independence while maintaining a safe environment for patients.
- Trained new staff on best practices in patient care and compliance with health regulations to improve service quality.
- Coordinated communication between patients, families, and healthcare professionals to ensure comprehensive care delivery.
- Implemented strategies to optimize patient mobility, contributing to recovery and enhancing overall well-being.
Certified Nursing Assistant
All Care VNA, Hospice & Home Care
Lynn, MA
03.2021 - 07.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Checked patient vitals such as temperature, blood pressure, and blood sugar level.
- Developed individualized care plans in collaboration with multidisciplinary teams to address specific patient needs effectively.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Certified Nursing Assistant
Madison Pointe Care Center
New Port Richey, FL
08.2020 - 02.2021
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients' physical and mental status throughout shifts.
- Conducted regular rounds to monitor patients' physical and mental status throughout shifts.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
Certified Nursing Assistant
Consulate Health Care of New Port Richey
New Port Richey, FL
08.2019 - 02.2021
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Provided immediate assistance in emergency and routine paging situations to evaluate and deliver care.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Contributed positively toward patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Home Health Aide
Assisting Hands
New Port Richey, FL
04.2018 - 05.2019
- Provided personalized care to clients, ensuring comfort and safety during daily activities.
- Assisted with medication management, adhering to prescribed schedules and protocols.
- Supported clients in personal hygiene routines, promoting dignity and well-being.
- Documented client progress and changes in health status accurately for care team review.
- Trained new staff on best practices for patient care and safety protocols.
- Implemented strategies to enhance client mobility and physical activity through customized exercises.
- Advocated for clients' needs and preferences, fostering strong relationships built on trust and respect.
- Collaborated with healthcare professionals to develop tailored care plans for individual needs.
Education
Licensed Practical Nurse (LPN) - Nursing
Pasco-Hernando State College, West Campus
New Port Richey, FL07-2022
Patient Care Technician (PCT) - Nursing
Pasco Medical Training
New Port Richey, FL01-2019
Certified Nursing Assistant (CNA) - Nursing
Pasco Medical Training
New Port Richey, FL01-2019
Skills
- Call handling
- Client communication
- Decision-making
- Collaboration
- Time management
- Multitasking
- Decision-making
- Influencing skills
- Team collaboration
- Written communication
- Active listening
- Interpersonal skills
- Adaptability
- Reliability
- Self motivation
- Creative thinking
- Goal setting
- Conflict resolution
- Effective communication
- Relationship building
- Critical thinking
- Proactive engagement
- Outcome assessment
- Multitasking Abilities
Certification
- Licensed Practical Nurse (LPN)
- Certified Nursing Assistant (CNA)
- Patient Care Technician (PCT)
Timeline
Senior Advocate Diabetes Navigator
Blue Cross Blue Shield of Massachusetts
04.2023 - Current
Member Service Advocate
Blue Cross Blue Shield of Massachusetts
10.2022 - Current
Unit Secretary/Certified Nursing Assistant
Life Care Centers of America
04.2021 - 10.2022
Certified Nursing Assistant
All Care VNA, Hospice & Home Care
03.2021 - 07.2021
Certified Nursing Assistant
Madison Pointe Care Center
08.2020 - 02.2021
Certified Nursing Assistant
Consulate Health Care of New Port Richey
08.2019 - 02.2021
Home Health Aide
Assisting Hands
04.2018 - 05.2019
Licensed Practical Nurse (LPN) - Nursing
Pasco-Hernando State College, West Campus
Patient Care Technician (PCT) - Nursing
Pasco Medical Training
Certified Nursing Assistant (CNA) - Nursing
Pasco Medical Training