Jennifer Dunn
Douglas
Summary
Personable MSC offering 2 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. I also assisted in getting members set up with emergency road service help.
Overview
16
16
years of professional experience
Work History
Member Service Counselor
AAA Northeast
10.2022 - Current
- Assisted members with account management tasks, ensuring accurate and up-to-date information.
- Actively participated in team meetings, sharing insights and feedback on current procedures and potential improvements.
- Participated in ongoing training initiatives to stay current on industry trends and best practices.
- Collaborated with team members to improve overall efficiency and quality of service provided to members.
Shared Living Provider
People Incorporated
06.2017 - 03.2023
- Managed household budgets responsibly, keeping an accurate record of expenses while ensuring essential needs were met.
- Collaborated with healthcare professionals to develop comprehensive care plans that addressed physical, emotional, and social needs of each resident.
- Provided transportation as needed for medical appointments, errands or recreational activities.
- Supported residents in maintaining personal hygiene routines including bathing assistance or grooming tasks where required.
Assistant Residential Program Manager
Horace Mann Educational Associates
01.2009 - 05.2015
- Developed strong relationships with clients'' families, providing updates on progress and collaborating on care plans.
- Promoted a positive workplace culture by fostering open lines of communication, encouraging professional development, and recognizing employee achievements.
- Maintained accurate records of client progress through diligent documentation practices and timely report submissions.
- Improved client outcomes by working closely with interdisciplinary teams to develop comprehensive treatment programs.
Education
No Degree - Early Childhood Education And Human Services
Community College of Rhode Island
Warwick, RIHigh School Diploma -
Warwick Veterians Memorial High School
Warwick, RI06.2002
Skills
- Client Relationship Building
- Exceptional communication
- Complaint Handling
- Workflow Management
computer skills
I enjoy playing with computers and learning new things about them. my father is a computer programmer so i know somethings about computers. i have repaired and reset a number of laptops for people who needed help. i would love to learn more.
Timeline
Member Service Counselor
AAA Northeast
10.2022 - Current
Shared Living Provider
People Incorporated
06.2017 - 03.2023
Assistant Residential Program Manager
Horace Mann Educational Associates
01.2009 - 05.2015
No Degree - Early Childhood Education And Human Services
Community College of Rhode Island
High School Diploma -
Warwick Veterians Memorial High School
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