Jennifer Irving
Dorchester
Summary
Experienced administrative professional with a diverse background in educational support and reservation management. Proficient in data entry, document preparation, and event coordination, contributing to streamlined operations and effective communication among stakeholders.
Overview
3
3
years of professional experience
Work History
Reservation Agent
Transdev
Quincy
10.2025 - Current
- Managed customer reservations through online and phone inquiries.
- Provided detailed information about services and schedules to customers.
- Assisted customers in modifying or canceling existing reservations.
- Utilized reservation software to track customer requests and preferences.
- Addressed customer concerns and resolved issues promptly and professionally.
- Answered inbound calls and responded to customer inquiries regarding reservations.
Education Administrative Assistant
Davis Leadership Academy
Dorchester
02.2024 - 07.2025
- Managed student records and updated databases for accurate information tracking.
- Communicated effectively with parents, staff, and students regarding school policies.
- Organized office supplies and maintained inventory to support administrative functions.
- Supported the onboarding process for new staff members at the academy.
- Implemented filing systems to streamline document retrieval and organization.
- Collaborated with teachers to prepare classroom setups for various activities.
- Reviewed purchase orders to check for completeness and accuracy.
- Maintained and organized important files such as purchase orders and invoices.
- Served as a liaison between administration, faculty members, parents and students.
- Provided support to departments within the school district when needed.
- Maintained communication with parents regarding their child's progress in school.
- Developed marketing strategies to promote new educational programs.
- Monitored attendance records for all students enrolled in the school district.
- Answered incoming calls from parents or students seeking information about school policies or procedures.
- Prepared documents for meetings, including agendas, handouts, and other materials required by administrators.
- Organized and maintained student records, ensuring accuracy and compliance with state regulations.
- Coordinated daily activities related to student admissions and enrollment processes.
- Performed administrative tasks such as filing, photocopying, scheduling appointments.
- Assisted with the coordination of special events such as graduation ceremonies or open houses.
- Provided assistance to teachers in creating lesson plans, tracking student performance, and preparing reports.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Principal Assistant Secretary
Prospect Hill Academy Charter School
Somerville
08.2023 - 02.2024
- Managed scheduling for meetings and events within the school community.
- Maintained accurate records of student attendance and enrollment data.
- Supported the implementation of school policies and procedures consistently.
- Facilitated training sessions for new administrative staff members.
- Organized and maintained office files and digital documentation efficiently.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Coordinated educational programs and activities for diverse student populations.
- Assisted in curriculum development to meet educational standards and goals.
- Trained new staff on administrative procedures and best practices.
- Participated in community outreach initiatives to promote the school district's mission.
- Managed communications between parents, teachers, administrators, and other stakeholders.
- Maintained records of student transcripts, grades, disciplinary actions.
- Implemented strategies to improve student achievement levels.
- Ensured that all school facilities were properly maintained and functioning properly.
Education
High School Diploma -
Cambridge Rindge And Latin
Cambridge,MA06-1999
Some College (No Degree) - Early Childhood Education
Northeastern University
Boston, MASkills
- Reservation management
- Software utilization
- Data entry
- Student record management
- Office software proficiency
- Event coordination
- Policy implementation
- Administrative support
- Communication skills
- Problem solving
- Attention to detail
- Time management
- Interpersonal communication
- Conflict resolution
- Team collaboration
- Scheduling appointments
- Document preparation
- Training assistance
- Strong organization
- Student support
- Report generation
- Meeting planning
- Calendar management
- Initiative-taking
- Electronic records management
- Professional networking
- Professionalism
- Excel spreadsheets
- Self motivation
- Fast learner
- Employee timesheet processing
Timeline
Reservation Agent
Transdev
10.2025 - Current
Education Administrative Assistant
Davis Leadership Academy
02.2024 - 07.2025
Principal Assistant Secretary
Prospect Hill Academy Charter School
08.2023 - 02.2024
High School Diploma -
Cambridge Rindge And Latin
Some College (No Degree) - Early Childhood Education
Northeastern University