Jennifer Kullen
Bridgewater
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Server
Barrels & Boards
04.2023 - Current
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently during peak hours, ensuring timely order delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Recommended menu items based on guest preferences, contributing to increased sales.
Server
Smith & Wollensky
08.2022 - 04.2023
- Exceeded customer expectations by providing attentive and personalized service, enhancing guest satisfaction and fostering repeat business.
- Demonstrated a proactive approach by anticipating guest needs to ensure a positive and memorable experience.
- Attended multiple additional training seminars and classes to enhance my wine pairing knowledge.
Bartender and Server
Scarlet Oak Tavern
09.2012 - 08.2022
- Managed high volume bar service during peak hours and special events, maintaining efficiency
- Demonstrated knowledge in mixing and serving a wide range of beverages, including craft cocktails as well as the classics.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Psychology
Sacred Heart University
Fairfield, Connecticut, CTSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- High volume dining
- Team collaboration
- Suggestive selling
- Allergy awareness
Timeline
Server
Barrels & Boards
04.2023 - Current
Server
Smith & Wollensky
08.2022 - 04.2023
Bartender and Server
Scarlet Oak Tavern
09.2012 - 08.2022
Bachelor of Science - Psychology
Sacred Heart University