Jennifer May-Vautour

Company Overview: Sonobello provides AAAHC surgical centers nationwide specializing in advanced and minimally invasive body contouring, liposuction and skin excision procedures.

- Highly valued and top performing senior sales consultant, closing well over 30+ million dollars in revenue; Multiple awards and recognitions. Historically held the lowest discount % and highest average sale with consistency.

• Professional, emotionally intelligent & trusted liaison to surgeon and patient. Ability to lead a team in a fast paced, ever changing - high volume outpatient surgical center.
• Facilitated virtual appointments and assessments via telehealth video calls. Completed surgical scheduling recommendations and arrangements for patients, travel in/ fly in. Assisted in medical clearances, coordinating surgeon preferences and closing high ticket sales packages.
• Increased patient retention through compassionate support, effective communication and prompt resolution of concerns or issues.
• Developed strong relationships with patients, colleagues and team members through mentorship, training, onboarding & encompassing the ability for effective communication and connection throughout daily operations.
• Initiator for collaboration with "Dress for Success" events, non profit and charitable organization.
• Elevated a new surgical center to a Million dollars in revenue, opened a successful satellite office producing surgical center revenues and maintained elite key performance as just a stand alone consult office. Respectively invited to align with Travel -In Legacy as a senior consultant, working remotely - from there we hit record breaking numbers.
• Experience with Zenoti, Telehealth, Freshsales, DocuSign, Care Credit, Alphaeon and Enhance financing.

• Company Overview: Dr. Frank Fechner MD is a double board certified plastic surgeon known for his exceptional skills in plastic surgery.
• Performed medical grade facials, microLaser peel, chemical peels, IPL, laser hair removal, post surgical care and recovery, ultherapy, coolsculpting, post surgical makeup application, product education and sales and overall skin care expert.
• Ensured a comfortable and relaxing environment for clients through proper room setup, cleanliness and adherence to safety protocols.
• Assisted in development of clinic protocols, ensuring compliance with industry standards and regulations for safe practice.
• Contributed to increased revenue by upselling additional products or services during client consultations when appropriate.
• Lead in non invasive package sales.

• Company Overview: "The Power of Makeup"
• Lead in product sales.
• Lead Makeup artist and product expert.
• Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
• Increased overall team productivity by fostering a positive work environment and providing effective leadership.
• Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
• Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.

• Company Overview: Dr. Daniel Townsend, MD - SkinHealth with 3 locations located in Boston, MA, Wellesley, MA and Chesnut Hill with a focus on offering a range of products and services aimed at improving and maintaining healthy skin.
• Med Spa Manager and District Sales Manager responsible for a wide variety of assistance to all Skin Health locations in all avenues of the business with a focus on sales and treatment consulting.
• Lead Medical Aesthetician performing a wide variety of esthetic and clinical treatments including; Bella Contour, Laser Hair Removal, IPL, Facials, Ultrasonic, Chemical Peels, Body Scrubs, Waxing, Microdermabrasion etc.
• Responsible for evaluating prospective clients, treatment consulting and offering recommendations while delivering knowledge of all products and treatments being offered by the facility (including acupuncture, sclero therapy, Botox, hyaluronic fillers and more).
• Lead technician honorary for delivering the Best Facial 2012 as voted by the Improper Bostonian.
• Responsible for inventories, marketing, running (traveling) and all of the day to day operations of both a SPA and Medical Facility including also attending and assisting at promotional parties and events.
• 3/22/2012 Attendance with Cheryl Clarkson, CEO of SkinHealth, Inc. and the Honorable Dr. Regina Benjamin, Surgeon General of the United States For the Womens Roundtable event.
• Supervised various locations, enforcing high-quality standards of operation.
• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.

• Trained a team of skin care professionals: five of whom were subsequently promoted to management positions while under my leadership.
• Over exceeded sales and company standards by achieving high volume goals, averaging between $170,000.00 - $250,000.00 in consistent monies collected within my clinic every month by closing new sales and implementing strategic up selling techniques; thus increasing overall corporate revenues.
• Initiated, supervised and executed the growth and professionalism of my assigned division to a more profitable location.
• Took control of hiring, payroll, training, scheduling, inventories, promotions, maintenance, esthetic appearance, lead generation and all operational expectations for my business. Strategic planning and reviews, implementing constant improvement for business, employee growth and customer satisfactions.
• Hired, trained and supervised employees to maintain team of high performers.
• Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
• Collaborative partners such as care credit financing.
• Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.

• Assisted the clinic manager in initiating team morale, sales plans in accordance with company guidelines and held all responsibility for the completion of payroll and in clinic chart auditing on a daily basis. Assisted in the hiring and recruiting process.
• Took responsibility for retaining sales leads and executing creative marketing ideas.
• Lead in training new professionals to utilize all services rendered to the medical spa upon new hire.
• Performed on average 15+ treatments per day handling medical equipment for treatments such as; Medical Facials, Laser Hair Removal, Microdermabrasion, Vela Shape, IPL, Skin Tightening and utilizing a medical skin care product line.
• Took the initiative to drive revenue as the top sales and team leader in a high volume clinic. Proven ability and drive upon receiving new promotions in a competitive and challenging industry.
• Maintained a clean, safe, and organized center environment to enhance the customer experience.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Generated repeat business through exceptional customer service.
• Collaborated with the management team to develop strategic plans for business growth and improvement.

• Company Overview: Dr. Joseph A Costello, DC - chiropractic and orthopedic care, with a focus on overall pain management through innovative laser therapy.
• Responsible for the overall operations of a medical office. Organizing accommodations and coordinating conferences for potential business partners/ buyers in addition to scheduling patients, answering phones, maintaining medical equipment and ensuring a clean and pleasurable environment for a high end clientele base and a wide variety of patients in need of medical assistance.
• Performed treatments and foot scan readings on a consistent and daily basis with an IV high power laser under the instruction of Dr. Joseph Costello.
• Attended promotional events and acted as liaison of communication for services between clientele and the corporate team for medical procedures and orthotic footwear.
• Contributed to clinic efficiency by managing appointment schedules and ensuring optimal patient flow.
• Supported chiropractors in providing tailored treatment plans for individual patients'' needs.
• Increased patient satisfaction through excellent communication skills and empathetic care.
• Tailored to executive level and professional athletes and teams in addition high end clientel requiring education and treament.

• Maintained customer experience and satisfaction in a health and fitness arena. Delivered recommendations regarding fitness regime and was responsible for selling memberships for the facility and closing deals for specialized personal trainers.
• Directed tours of the facility to potential clients and held responsibility to closing contracts and collecting down payments for new members and additional services offered.
• Processed transactions accurately while maintaining a high level of customer service.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.