Jennifer Mendez Cabal
Lynn,MA
Summary
Service professional with strong background in managing service teams and operations. Known for effective problem-solving and improving service processes. Focuses on team collaboration and delivering consistent results, adaptable to changing needs. Skilled in conflict resolution and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Access Service Supervisor
Lynn Community Health Center
10.2022 - Current
- Supervising the health facilities patient Registration
- Addressing patient’s concern and enforcing Healthcare policies
- Coordinating and scheduling staff across multiple areas within the health center
- Completed bi-weekly payroll for six Teams Registration employees.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
- Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Patient Access Coordinator
Boston Medical Center Physical Therapies
02.2022 - 10.2022
- Check patients in and out of appointments
- Book appointments, make appointments reminder calls
- Work on building referrals and assigning them to patient’s charts
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Ensured compliance with regulatory requirements by maintaining accurate records of all financial transactions related to patient accounts.
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
- Organized patient records and database to facilitate information storage and retrieval.
Medical Secretary
Mount Auburn Hospital/Quimby Center for Geriatric Care
02.2018 - 01.2022
- Answer Phone calls, arrive patients (Check in and check out)
- Book appointments and referrals, manage schedules for doctors, both creating schedule templates and double booking using Epic and Windows 10
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Increased efficiency in patient scheduling by implementing new electronic appointment system.
- Managed medical billing processes, reducing errors and enhancing revenue collection.
- Maintained welcoming and organized reception area, contributing to positive first impression for patients.
Registered Medical Assistant
Skin & Laser Surgery Center of New England
04.2017 - 01.2018
- Support diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Answer phone calls and patient check in and check out
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Collaborated with the healthcare team to create personalized care plans for patients.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
Front Desk / Customer Service
Glorias Beauty Salon
07.2012 - 01.2017
- Obtained communication skills and the ability to be calm in stressful situations while working in a team environment
- Answer phone calls and booking appointments
- Keened attention to detail, while following instructions and being creative
- Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Organized front desk materials efficiently, ensuring easy access for staff members during busy periods.
- Conducted routine inventory checks of front desk supplies and materials, placing orders when necessary to maintain stock levels.
- Improved overall operational efficiency of the front desk through effective time management skills and multitasking abilities during peak hours.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Medical Secretary
Newbury Dental
02.2010 - 03.2012
- Help patients in bilingual basis using Spanish and English through phone calls and in person
- Attend patients before and during consultation, help fill out forms and obtain medical records
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
Education
associate - healthcare administration
EGCC (Online)
01.2025
Medical Assistant -
Health Training Center
Cambridge, MA01.2016
Registered -
American registry of Medical Assistant
Boston, MA01.2016
High School Diploma -
East Boston High School
East Boston, Ma, 0212806-2004
Skills
- Customer service
- Administrative experience
- Time Management
- Organizational skills
- Schedule management
- Front desk
- Computer skills
- Medical records
- Office experience
- Office management
- Computer literacy
- Phone Etiquette
- Insurance verification
- Complaint handling
- Task delegation
- Service order flow
- Management experience
- Progress monitoring
- Policy enforcement
- Workforce planning
- Supervisory role experience
- Employee engagement
- Excellent personal service experience
- Outstanding prioritization skills
- Multitasking and organization
- Staff training
- Process optimization
- Complaint resolution
- Appointment scheduling
- Task prioritization
- Prioritization
- Cultural awareness
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Supervised six Teams and their Registration staff members.
- Collaborated with Team Leadership in the development of QI projects.
Certification
- CPR/AED Certification
- First Aid Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Patient Access Service Supervisor
Lynn Community Health Center
10.2022 - Current
Patient Access Coordinator
Boston Medical Center Physical Therapies
02.2022 - 10.2022
Medical Secretary
Mount Auburn Hospital/Quimby Center for Geriatric Care
02.2018 - 01.2022
Registered Medical Assistant
Skin & Laser Surgery Center of New England
04.2017 - 01.2018
Front Desk / Customer Service
Glorias Beauty Salon
07.2012 - 01.2017
Medical Secretary
Newbury Dental
02.2010 - 03.2012
Medical Assistant -
Health Training Center
Registered -
American registry of Medical Assistant
associate - healthcare administration
EGCC (Online)
High School Diploma -
East Boston High School
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