Jennifer Mora
Spencer
Summary
Dynamic HR Assistant and Office Manager at Dental Plus PC, skilled in payroll operations and employee relations. Proven ability to enhance patient satisfaction and streamline billing processes. Bilingual in English and Spanish, with a strong focus on confidentiality and effective communication, ensuring compliance and operational.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HR Assistant/Office Manager
Dental Plus PC
Worcester
01.2021 - Current
- Verify staff timecards and entering leave hours to assist in weekly payroll operations.
- Confirm accuracy of reported hours through effective staff communication, making adjustments as needed.
- Generate and distribute physical paychecks for timely employee payments.
- Provide administrative support to HR by maintaining confidential employee records.
- Manage daily office operations, including filing, staff communication, maintaining efficient workflow and patient supporting patient satisfaction.
- Schedule patients' treatments and process insurance claims efficiently to streamline office operations.
- Enhance patient and staff confidentiality and safety standards by implementing compliance protocols per OSHA and HIPAA.
Dental Billing Specialist- Hybrid Remote
Simply Dental Management
Hopkinton
03.2018 - 04.2019
- Managed billing operations for five dental offices across Massachusetts, New Hampshire, and Connecticut.
- Optimized billing processes to ensure compliance with insurance regulations.
- Enhanced patient satisfaction through effective communication and problem-solving.
- Demonstrated detail-oriented approach in managing over 10 years of experience in dental billing.
Dental Assistant/Patient Coordinator
Dental Plus PC
Worcester
03.2015 - 03.2018
- Ensured compliance with infection control policies and procedures to maintain safety standards.
- Greeted patients upon arrival and escorted them to examination rooms efficiently.
- Fabricated temporary crowns and bridges from impressions provided by the dentist.
- Supported office operations by stocking supplies, cleaning trays, and changing linens between patients.
- Prepared patient charts before visits and updated records after each appointment.
Education
Certificate - Dental Assistant/ Administrative
NE Dental Academy
Worcester, MA09-2014
Skills
- Payroll and Timecard review
- Vacation and Sick Time Tracking
- Microsoft Word and Excel
- Employee Relations Support
- Filing and Records Management
- Communication (Verbal and Written)
- Confidentiality Handling
- Customer Service
- Team Collaboration
- Bilingual: English and Spanish
Certification
- CPR Certified- American Red Cross
- HIPAA Compliance Training- Completed
- OSHA Regulated Safety Training- Completed
- Licensed Dental Assistant
Languages
Spanish
Limited
English
Professional
Accomplishments
- Recognized as the primary point of contact for staff inquiries regarding upcoming trainings and time-off request.
- Consistently receive positive feedback from colleagues as well as patients for being approachable, supportive, and readily available to assist.
- Cross-trained in multiple departments to assist with HR, Management, Dental Assistant and Front Desk duties
- Proactively pursued foundational HR knowledge while maintaining full time work responsibilities.
References
References available upon request.
Timeline
HR Assistant/Office Manager
Dental Plus PC
01.2021 - Current
Dental Billing Specialist- Hybrid Remote
Simply Dental Management
03.2018 - 04.2019
Dental Assistant/Patient Coordinator
Dental Plus PC
03.2015 - 03.2018
Certificate - Dental Assistant/ Administrative
NE Dental Academy
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