Jennifer O'Brien
Hingham
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Licensed Health Insurance Agent
Limitless
05.2023 - Current
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
- Enhanced customer retention through effective relationship-building and follow-up strategies.
- Streamlined the insurance application process for clients, resulting in faster approvals and higher satisfaction rates.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Bartender
Copper 29
03.2023 - 11.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender/Server
Skybokx109 Sports Bar & Grill
03.2022 - 03.2023
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
The Cantab Lounge
02.2021 - 02.2022
- Maintained impeccably clean, attractive and well-stocked bar area.
- Observed guests behavior and cues to prevent intoxication and disorderly conduct.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Associate of Science - Exercise Science
Quincy College
Quincy, MA05.2019
Skills
- Customer Service
- Active Listening
- Multitasking
- Problem Solving
- Outgoing Personality
- Interpersonal Skills
- Excellent Communication
- Adaptability
- Memory Retention
- Time Management Abilities
Timeline
Licensed Health Insurance Agent
Limitless
05.2023 - Current
Bartender
Copper 29
03.2023 - 11.2023
Bartender/Server
Skybokx109 Sports Bar & Grill
03.2022 - 03.2023
Bartender
The Cantab Lounge
02.2021 - 02.2022
Associate of Science - Exercise Science
Quincy College
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