Jennifer O'Brien
Marstons Mills
Summary
Reliable and detail-oriented professional with experience in home care, client services, and fast-paced environments. Skilled in maintaining clean, organized, and guest-ready spaces while managing multiple responsibilities independently. Trusted to access and oversee client properties, identify issues, and communicate effectively. Strong work ethic with a focus on consistency, reliability, and attention to detail.
Overview
20
20
years of professional experience
1
1
Certification
Work History
House and Pet Sitter
Self-Employed
Cape Cod, MA
01.2022 - Current
- Improve client satisfaction by providing attentive and personalized house and pet sitting services.
- Promote a sense of security among clients by consistently being reliable, responsible, accountable in fulfilling all assigned duties within agreed time frames.
- Built strong relationships with repeat customers based on trustworthiness, professionalism and exceptional attention detail.
Bartender
Abby Park
Milton, MA
07.2017 - 11.2020
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Bartender
Novara
Milton, MA
02.2016 - 02.2020
- Served high customer volumes during special events, nights, and weekends.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Spray Tan Technician / Salon Associate
BRONZED
Dana Point, CA
06.2015 - 12.2016
- Administered spray tanning applications, ensuring even coverage and client satisfaction.
- Managed appointment scheduling and daily client flow
- Opened and closed the salon, including cash handling and security procedures
- Maintained cleanliness and organization of workstations and equipment for safety compliance.
Hostess/Waitress/Bartender
Inn at Bay Pointe
Quincy, MA
08.2010 - 05.2015
- Consistently offered professional, friendly and engaging service.
- Trained and mentored new staff on hospitality standards and customer service protocols.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Customer Service
Tuxedo Time
Marshfield, MA
05.2006 - 09.2010
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Hostess/Waitress
Bickford's
Braintree, MA
07.2009 - 06.2010
- Provided exceptional customer service, enhancing guest satisfaction and retention.
- Performed all transactions in a cordial, efficient and professional manner
Waitress
Bob's Muffin Shop
Weymouth, MA
09.2006 - 06.2010
- Maintained complete knowledge of restaurant menu, including daily specials.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Provided friendly and attentive service.
Education
Associate of Arts - Liberal Arts
Massasoit Community College
Brockton, MAHigh School Diploma -
Weymouth High School
Weymouth, MASkills
- Client trust & home access
- Attention to detail
- Home security procedures
- House maintenance
- Multitasking and organization
- Issue identification & reporting
- Scheduling & coordination
- Cleaning & property readiness
Certification
Certificate of Completion in American Sign Language I & II
Timeline
House and Pet Sitter
Self-Employed
01.2022 - Current
Bartender
Abby Park
07.2017 - 11.2020
Bartender
Novara
02.2016 - 02.2020
Spray Tan Technician / Salon Associate
BRONZED
06.2015 - 12.2016
Hostess/Waitress/Bartender
Inn at Bay Pointe
08.2010 - 05.2015
Hostess/Waitress
Bickford's
07.2009 - 06.2010
Waitress
Bob's Muffin Shop
09.2006 - 06.2010
Customer Service
Tuxedo Time
05.2006 - 09.2010
Associate of Arts - Liberal Arts
Massasoit Community College
High School Diploma -
Weymouth High School