Jennifer Patchen
Bridgewater
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Skilled Bartender Shift Manager with substantial background in hospitality management. Demonstrated skills in team leadership, inventory control, and customer service within fast-paced bar environments. Reputed for improving operational efficiency and boosting team morale. Proven ability to create unique cocktail recipes that enhance patron experiences.
Resourceful Bartender Shift Manager known for high productivity and efficient task completion. Specialized skills include inventory management, customer service excellence, and staff training. Excel in leadership, communication, and problem-solving to enhance team performance and guest satisfaction.
Overview
7
7
years of professional experience
2004
2004
years of post-secondary education
Work History
Bartender Shift Manager
ward 5 bar
Taunton
03.2017 - 08.2020
- Managed bar operations during shifts, ensuring smooth service delivery.
- Developed cocktail menu, incorporating seasonal ingredients and customer feedback.
- Ensured compliance with health and safety regulations in the bar area.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Planned special events such as promotions, happy hours, and live music nights to increase sales revenue.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Trained and supervised bartenders to maintain high service standards.
- Supervised cleanliness of guest service areas before, during and after service.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Collected and organized daily till totals and tips.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Bartender Shift Manager
pub 76
Taunton
01.2014 - 02.2017
- Managed bar operations during shifts, ensuring smooth service delivery.
- Trained and supervised bartenders to maintain high service standards.
- Oversaw inventory management, tracking supplies and ordering stock as needed.
- Ensured compliance with health and safety regulations in the bar area.
- Facilitated communication between staff and management for efficient operations.
- Resolved customer complaints promptly to enhance guest experience.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Planned special events such as promotions, happy hours, and live music nights to increase sales revenue.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Supervised cleanliness of guest service areas before, during and after service.
- Managed daily administration and operations of beverage department, answering questions and monitoring task prioritization.
- Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
- Enforced health codes and safety regulations in compliance with state laws.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Developed strong relationships with vendors in order to secure favorable terms and prices on supplies.
- Assisted in resolving customer complaints promptly and professionally.
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Collected and organized daily till totals and tips.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques.
Education
Brookfield High School
Brookfield, CTSome College (No Degree) - Psychology
Bridgewater State University
Bridgewater, MASkills
- Beverage management
- Inventory control
- Cash handling
- Customer service excellence
- Conflict resolution
- Time management
- Communication skills
- Positive attitude
- Team leadership
Timeline
Bartender Shift Manager
ward 5 bar
03.2017 - 08.2020
Bartender Shift Manager
pub 76
01.2014 - 02.2017
Brookfield High School
Some College (No Degree) - Psychology
Bridgewater State University