Jennifer Pereira
Lowell,MA
Summary
Experienced and results-oriented professional with a diverse background in customer service, management, and financial administration. Proven ability to lead, organize, and ensure the highest level of customer satisfaction. Seeking a challenging role that leverages my skills and expertise.
Overview
13
13
years of professional experience
Work History
Manager
Pellana Prime Steakhouse
03.2023 - Current
- Manage the entire restaurant operation, from opening to closing
- Prioritize guest satisfaction by welcoming and seating patrons, answering calls, and coordinating reservations
- Supervise waitstaff, bussers, and food runners, creating efficient work sections
- Oversee cash deposits and POS registers, maintaining meticulous financial records
- Ensure the dining room is pristine and presentable
- Utilize extensive knowledge of food and wine to enhance the dining experience
- Coordinate with kitchen staff for timely and accurate meal service
- Cultivate a warm and inviting atmosphere for guests, leading to high customer retention
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Accounts Receivable Specialist
Lyon-Waugh Auto Group
09.2020 - 03.2023
- Maintain meticulous bookkeeping databases and update information as required
- Communicate with clients and customers to request payments and establish payment plans
- Efficiently collect and accurately record payments while updating client accounts
- Prepare detailed reports and balance sheets to monitor financial transactions
- Handle bank deposits and expertly manage money, identifying past-due accounts and payments
- Facilitate the refunding of checks to clients and customers
- Specialize in vehicle funding for multiple stores, including BMW, MINI, Acura, and Jaguar Land Rover
- Handle accounting tasks and deal with small claims and court matters, addressing bounced checks
Waitress
Texas Roadhouse
07.2014 - 01.2021
- Proficient in multitasking, providing exceptional customer service, and handling cash transactions
- Trained new employees, managed food running and bussing tables
- Maintained high guest satisfaction by addressing their needs and ensuring a fast-paced, enjoyable dining experience
- Led line dancing activities and ensured side work was completed during shifts
- Played a key role as a closing waitress, overseeing other servers and their end-of-night responsibilities
- Assisted coworkers with take-out orders, including phone call management and order preparation
- Demonstrated strong knowledge of the menu and drinks
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Increased sales significantly by upselling higher-end products to customers.
Accelerated Service Advisor
Acura of Peabody - Lyon Waugh Auto Group
01.2019 - 09.2020
- Delivered excellent customer service and exhibited in-depth knowledge of vehicles
- Successfully upsold services while making outbound phone calls to keep customers informed
- Created and promoted repair orders to enhance customer satisfaction
Assistant Store Manager
Wet Seal
01.2012 - 07.2014
- Oversaw store operations, including employee management and scheduling
- Managed inventory updates and ensured an efficient flow of new clothing
- Handled packages, cash transactions, and provided top-tier customer service
- Took responsibility for opening and closing store operations
Education
Bachelor of Science - Criminal Justice
Newbury College
Brookline, MA01.2016
Skills
- Sales
- Communications
- Retail Sales
- Marketing
- Multilingual
- Problem-solving
- Flexibility
- Team leadership
- Reliability
- Goal setting
- Aloha/Toast POS
- Accounts Receivable
- DealerTrack
- Interactive Network
- Microsoft Word
- Microsoft Excel
- Organizational skills
- Detail-oriented skills
- Interpersonal skills
- Decision-making
- Customer service
Languages
Portuguese
Native or Bilingual
Timeline
Manager
Pellana Prime Steakhouse
03.2023 - Current
Accounts Receivable Specialist
Lyon-Waugh Auto Group
09.2020 - 03.2023
Accelerated Service Advisor
Acura of Peabody - Lyon Waugh Auto Group
01.2019 - 09.2020
Waitress
Texas Roadhouse
07.2014 - 01.2021
Assistant Store Manager
Wet Seal
01.2012 - 07.2014
Bachelor of Science - Criminal Justice
Newbury College
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