Jennifer Prisco
MIDDLEBORO,MA
Summary
Knowledgeable small business owner with robust background in small business management and finance. Successfully established and grew thriving business through effective operational strategies and customer engagement. Demonstrated leadership and financial acumen, ensuring smooth daily operations and sustainable growth.
Experienced with providing attentive and nurturing care to foster and rescue dogs, ensuring their safety and comfort. Utilizes effective training techniques to address behavioral challenges and promote positive outcomes. Track record of building strong relationships with rescue organizations and adopters, resulting in successful placements and happy endings for dogs in need.
Animal shelter volunteer with strong foundation in dog care and volunteer work. Skilled in providing compassionate care to animals and supporting shelter operations. Demonstrated abilities in teamwork and adaptability to meet dynamic needs of animal shelter environment.
Professional photographer with strong background in portrait photography. Demonstrates keen attention to capturing compelling and authentic images. Skilled in lighting, composition, and photo editing software. Known for effective collaboration and adaptability, ensuring seamless integration into diverse project environments. Focused on delivering high-quality results that meet client expectations.
Overview
23
23
years of professional experience
Work History
Animal Shelter Volunteer
Middleboro Animal Shelter
09.2024 - Current
- Kept animals healthy and socialized by providing regular exercises and walks.
- Provided companionship and comfort to animals in need of extra love and attention.
- Increased animal socialization by engaging in regular playtime sessions with both dogs and cats at the shelter.
- Assisted in the successful adoption of animals by maintaining clean and inviting living spaces for potential adopters to visit.
- Ensured a safe environment for volunteers by following established protocols regarding animal handling and safety measures.
- Assisted with adoption process by providing information about animals to potential adopters.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Helped with intake of newly surrendered animals, providing food, water and medical attention.
- Participated in fundraising events aimed at generating support for the ongoing operations of the animal shelter facility.
- Collaborated with shelter staff to develop new initiatives to improve animals' quality of life.
- Developed social media content to showcase animals available for adoption.
- Trained new volunteers, sharing best practices and enhancing team efficiency.
- Assisted in medical treatments, contributing to recovery of injured animals.
- Monitored animals for behavioral problems and signs of health issues.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Trained animals in behavioral compliance or other special routines or commands.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Dog Fosterer
New Life for Paws
10.2019 - Current
- Supported potential adopters with informative meet-and-greets, leading to successful matches.
- Developed strong relationships with fellow foster families through mutual support and resource sharing.
- Provided obedience training, resulting in improved behavior and increased adoptability.
- Alleviated pressure on overcrowded shelters by providing temporary care for dogs in need, ultimately saving lives and creating space for additional rescues.
- Enhanced the well-being of foster dogs by providing a nurturing and safe environment.
- Conducted behavioral assessments to better understand each dog''s needs and create customized training plans.
- Maintained open communication with rescue organizations, providing consistent updates on each dog''s status and progress.
- Exercised animals regularly with walks and rigorous play activities.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Improved adoption rates by creating engaging social media posts showcasing each dog''s personality.
- Coordinated transportation arrangements for veterinary appointments, adoption events, and new home placements.
Small Business Owner
Jennifer Prisco Photography
05.2014 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Improved workflow efficiency by implementing organizational systems for scheduling appointments, managing contracts, and tracking payments.
- Continuously updated technical skills and knowledge of industry trends to maintain a competitive edge in the market.
- Increased studio revenue by consistently delivering exceptional portraits that exceeded client expectations.
- Streamlined the editing process by utilizing advanced software tools for efficient post-production work.
- Planned and prepared for on-location and studio shoots.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Monitored trends in photography to stay current in industry.
- Built a loyal customer base through effective marketing strategies and word-of-mouth referrals, resulting in repeat business.
- Delivered outstanding customer service, addressing any concerns or questions promptly and professionally.
- Developed strong relationships with clients, ensuring their comfort and ease during portrait sessions.
Customer Service Call Center Supervisor
Rockland Trust
10.2008 - 01.2015
- Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
- Provided ongoing feedback to team members, leading to improved communication skills and conflict resolution abilities.
- Collaborated with other departments to develop cross-functional initiatives that enhanced the overall customer experience.
- Enhanced knowledge sharing among team members through weekly meetings that included collaborative problem-solving exercises.
- Coached and mentored agents for increased performance, resulting in higher customer service ratings.
- Streamlined internal communications with the implementation of new tools, improving response times and collaboration between team members.
- Improved customer satisfaction by implementing new call center strategies and streamlining processes.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Kept high average of performance evaluations.
- Maintained customer account information database by canceling and updating customer accounts.
Assistant Branch Manager
Rockland Trust Co.
10.2006 - 10.2008
- Daily assists Regional Manager oversee 5 branches while managing the Duxbury office
- Sales leader for branch through coaching, motivating and tracking
- Provides each and every customer with a high level of customer service
- Profiles each customer in accordance to OMEGA training
- Needs based selling
- Uses every opportunity to identify sales opportunity
- Ensures branch is in compliance with polices and procedures and is operating efficiently
- Actively seeks and identifies referral opportunity to business partners
- Making outside business calls to existing customers and prospects
- Making outbound telephone calls to existing customers and prospects for the purpose of investments/insurance sales, business opportunity, home equity/mortgage and/or new checking account opportunity
- Coaches all branch staff to ensure everyone keeps up sales momentum and is providing exceptional customer service
- Maintains a thorough knowledge of bank products/services
- Assists regional manager with performance reviews for branch staff
- Manages and schedules floating tellers within the region
- Uses staff smart on a daily basis to schedule tellers and platform in a way so that customers are served efficiently and sales goals are met
- High level of judgment in order to resolve customer and employee issues and inquiries
- Sends out thank you notes and completes 21 & 90 day call backs
- Signature Guarantee Authority
- Maintains Insurance License by completing continuing-ed requirements
- Ensures the branch maintains CRA requirements by staying involved in the community
- Makes overdraft and rebate decisions
- Understands the need to stay within a budget and minimize risk but being reasonable at the same time
Notary Public Service
Rockland Trust Company
01.2002 - 10.2008
- Served the general public in making lawful and reasonable requests, notarizing documents, taking acknowledgments, administering oaths and affirmations, and performing other acts authorized by law by the state of Massachusetts
Customer Service Representative/ Licensed Bank Employee
Rockland Trust Co.
05.2004 - 10.2006
- Handles general customer service needs such as opening/ maintenance of checking, savings, CD, IRA accounts etc
- Supervises all branch staff when the manager is not present
- Personally responsible for managing all branch safe deposit box records (maintenance of records and past due boxes)
- Has ability to cross sell products and identify customer needs and explains benefits
- Needs based selling
- Solely responsible for completing monthly branch quality assurance
- Goes over all files and records in the branch to stay up to date in order to comply with bank rules and regulations
- Goal is to achieve a strong rating on an internal branch audit
- (strong rating achieved 11/2005, strongest in RTC history)
- Responsible for conducting monthly teller cash audits, including Vault and ATM, and maintaining records in Excel
- Actively seeks & Identifies referrals to other departments and business partners
- (Mortgage, Business Banking, Commercial Lending, ADP, NOVA, Investment Management)
- Actively participates in bank at work programs
- Goes out to local businesses and opens checking & savings accts
- For their employees
- 11/15/2005 Obtained a Resident Individual Producer License with the State of MA in the lines of both Life and Health Insurance in order to become an LBE
Education
Associates degree -
New England College of Finance
High School Diploma - Management and finance
Middleboro High School
Middleboro, MA06.2000
Skills
- Customer service
- Social Media
- Strong sales skills
- Excellent communication skills
- Open-minded
- Creative
- Focused
- Efficient
- Organized
- Strong leadership skills
- Compassionate
- Animal fostering
- Kennel care
- Animal care
- Adoption procedures
- Animal photography
- Pet grooming
- Animal enrichment
- Veterinary support
- Schedule management
- Animal training
- Animal transport
- Office administration
- Website management
- Animal handling
- Adoption paperwork completion
- Teamwork and collaboration
- Problem-solving
- Dependable and responsible
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Patience and calmness
Awards
Named one of Boston’s Best Newborn Photographers yearly by Expertise.com since 2021
Named one of Boston’s Best Maternity Photographers by Expertise.com since 2016
Featured Artist in ‘“Boston Voyager Magazine” 2018
Platform Representative of the Year, Rockland Trust, 2006
Timeline
Animal Shelter Volunteer
Middleboro Animal Shelter
09.2024 - Current
Dog Fosterer
New Life for Paws
10.2019 - Current
Small Business Owner
Jennifer Prisco Photography
05.2014 - Current
Customer Service Call Center Supervisor
Rockland Trust
10.2008 - 01.2015
Assistant Branch Manager
Rockland Trust Co.
10.2006 - 10.2008
Customer Service Representative/ Licensed Bank Employee
Rockland Trust Co.
05.2004 - 10.2006
Notary Public Service
Rockland Trust Company
01.2002 - 10.2008
High School Diploma - Management and finance
Middleboro High School
Associates degree -
New England College of Finance
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