Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Quirk

Plymouth,MA

Summary

Dynamic training leader with a proven track record at Burtons Grill LLC, specializing in e-learning strategies and team management. Successfully developed targeted training initiatives, enhancing employee performance and retention. Championed a culture of continuous learning, aligning training goals with organizational objectives to drive impactful results.

Knowledgeable Learning and Development Director with proven track record in developing and implementing comprehensive training programs. Successfully led initiatives that improved employee performance and engagement through innovative instructional design. Demonstrated expertise in leadership and strategic planning, enhancing team efficiency and driving results.

Overview

13
13
years of professional experience

Work History

Director of Training

Burtons Grill LLC.
02.2021 - Current
  • Oversee the administration and optimization of training platforms for 25 locations, supporting workforce development and operational consistency.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Conducted in-depth needs assessments to identify skill gaps and develop targeted training initiatives.
  • Established a successful mentorship program to foster professional growth and development.
  • Built and implemented two custom Learning Management Systems (LMS) from the ground up, aligning platform design with company training goals and scaling user access company-wide.
  • Planned and executed training initiatives for multiple new restaurant launches, coordinating curriculum delivery, trainer staffing, and operational readiness.
  • Championed an ongoing professional development culture within the organization that encouraged continuous learning opportunities for staff members.
  • Collaborated with company leadership to align training goals with organizational objectives.
  • Coordinated cross-functional efforts to address unique challenges faced by different departments through tailored training solutions.
  • Led the creation of engaging e-learning modules, offering employees flexible learning options.
  • Developed customized training materials for various departments, improving overall productivity.
  • Managed a team of trainers, providing guidance and support to enhance their instructional abilities.

Hospitality Manager

Burtons Grill LLC
05.2017 - 02.2021
  • Oversaw hospitality standards across 20+ restaurant locations, ensuring consistent guest experiences and adherence to brand expectations.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Evaluated impact of training programs on employee performance and business outcomes, continuously refining training strategies based on feedback.
  • Fostered culture of continuous learning and development, which contributed to higher employee retention rates.

Beverage Manager

Eat Well Inc.
10.2016 - 05.2017
  • Managed all day-to-day operations within budgeted guidelines.
  • Maintained highest standards for beverage quality and service.
  • Conducted regular performance evaluations for staff members, providing constructive feedback to foster growth and development.
  • Monitored market trends to stay ahead of competitors in offering unique beverages tailored to customer preferences.
  • Oversaw daily operations, ensuring smooth workflow, excellent customer service, and efficient problem resolution.

Assistant General Manager

Burtons Grill
05.2012 - 10.2016
  • Motivated, trained, and disciplined employees to maximize performance.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.

Education

Bachelor of Arts - Organizational Communication

Stonehill College
Easton, MA
06.2009

Skills

  • E-learning strategies
  • Team management
  • Leadership development
  • Virtual training
  • Coaching
  • Organizational development
  • Training delivery
  • Performance management

Timeline

Director of Training

Burtons Grill LLC.
02.2021 - Current

Hospitality Manager

Burtons Grill LLC
05.2017 - 02.2021

Beverage Manager

Eat Well Inc.
10.2016 - 05.2017

Assistant General Manager

Burtons Grill
05.2012 - 10.2016

Bachelor of Arts - Organizational Communication

Stonehill College

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Jennifer Quirk