Jennifer Ricker
Charlton,MA
Summary
To obtain a career in the Administration Field.
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
15
15
years of professional experience
Work History
PTF Rural Carrier
United States Postal Service, USPS
10.2019 - Current
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Cashier
Cracker Barrel Old Country Store
07.2010 - 01.2019
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Internship
Harrington Physician Services
09.2014 - 10.2015
- Filing paper charts; faxing different doctor's offices, referrals and pharmacies; Calling patient's with reminders for upcoming appointments; Checking patient's in; Calling for specialty appointments (i.e
- Mammograms; ultrasounds etc)
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Medical Office Administration Certificate - Medical Office Certificate
Quinsigamond Community College
Worcester, MA12.2014
Skills
- Patient check-in
- Customer service background
- Patient confidentiality
- Call handling
- Patient relations
- Telephone skills
Related Courses
- Intro. to Medical Terminology
- Medical Law & Ethics
- Business Office Procedures
- Medical/Dental Billing & Insurance
- Electronic Health Records
- Medical Codes & Billing
Timeline
PTF Rural Carrier
United States Postal Service, USPS
10.2019 - Current
Internship
Harrington Physician Services
09.2014 - 10.2015
Cashier
Cracker Barrel Old Country Store
07.2010 - 01.2019
Medical Office Administration Certificate - Medical Office Certificate
Quinsigamond Community College
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