Jennifer Roberts
Chicopee,MA
Summary
Dedicated and detail-oriented Scheduling Manager with over 15 years of experience in healthcare administration. Proven track record of managing complex staff schedules, optimizing workforce coverage, and ensuring compliance with healthcare regulations. Skilled in using scheduling software and collaborating with clinical teams to support high-quality patient care.
Scheduling professional equipped to drive efficiency and coordinate complex schedules seamlessly. Proven ability to lead teams, adapt to evolving demands, and ensure optimal resource allocation. Strong expertise in time management, communication, and strategic planning fosters high productivity and reliable outcomes in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Scheduling Manager
Overlook VNA
04.2024 - 09.2025
- Managed 25+ clinical employees across multiple disciplines as well as their daily schedules.
- Collaborated with clinical managers to ensure adequate coverage based on patient census and acuity.
- Assisted in development of scheduling policies to improve coverage and reduce overtime.
- Managed time-off requests, shift swaps, and emergency staffing with minimal disruption to patient care.
- Trained staff in scheduling protocols and software usage.
- Functioned as a liaison between HR and department managers for staffing and compliance issues.
Administrative Coordinator – Scheduling
Overlook VNA
04.2020 - 04.2024
- Coordinate and organize multiple disciplines schedules using effective communication skills as well as a solid understanding of territory.
- Consistently reviews the schedules daily and communicates all changes with the appropriate staff.
- Demonstrate problem solving ability by using good judgement and applying these skills to assist the staff and patients to ensure expectations are met.
- Work efficiently with an elevated level of accuracy while managing high volume of incoming calls and emails.
- Recognize and balance the needs of the patient and performing departments, while following established organization guidelines.
Administrative Coordinator – Scheduling
Porchlight VNA
08.2019 - 04.2020
- Collaborate directly with nurses and therapists to ensure schedules are completed to provide proper continuity for patients.
- Work extensively in Home Care Home Base - Scheduling, entering referrals and attaching patient information.
- Maintain accuracy of daily schedules to ensure all necessary functions are covered.
- Established a process for organizing and distributing supplies and supply orders.
- Assign work, track project progress, and complete administrative duties.
Administrative Assistant
Holyoke VNA
10.2016 - 08.2019
- Provide administrative and clerical support to the clinical and management teams.
- Work extensively using Suncoast - Physician Updates, sending out 485's, modified orders and recertifications.
- Track all orders and meet month end requirements.
- Generate and maintain various reports in Suncoast, Word and Excel - Oasis, Therapy Thresholds and Hospice IDT.
- Rotating switchboard coverage, attend and record monthly clinical staff meetings, coordinate with hospital and assist with booking of conference rooms for various meetings.
- Back up coverage for medical supplies, scheduling and collect time sheets from home health aides.
Medical Secretary
New England Dermatology
04.2011 - 10.2016
- Check in patients - Verifying all patient information via All Scripts, confirm active insurance in Emdeon and ensure insurance referrals are in place.
- Collect copays - make all return visit appointments, charge entry on all billing charges.
- Manage all patient phone calls via the call center in a professional and accurate manner. Schedule appointments, input medication requests, oversee all medical questions, expedite calls and accommodate patients as to their needs.
- Oversee the schedule of one provider and know what their preference is in scheduling.
Education
Associate of Science - K9 Science
Mount Ida College
Newton Centra, MA01.1993
Skills
- Healthcare Staff Scheduling
- Workforce Planning & Optimization
- HCHB, Microsoft Office, Outlook
- Shift Management & Emergency Coverage
- Communication & Conflict Resolution
- Time-Off & Leave Management
- Cross Department Coordination
- Patient care optimization
- Training and onboarding
- Staff scheduling protocols
Timeline
Scheduling Manager
Overlook VNA
04.2024 - 09.2025
Administrative Coordinator – Scheduling
Overlook VNA
04.2020 - 04.2024
Administrative Coordinator – Scheduling
Porchlight VNA
08.2019 - 04.2020
Administrative Assistant
Holyoke VNA
10.2016 - 08.2019
Medical Secretary
New England Dermatology
04.2011 - 10.2016
Associate of Science - K9 Science
Mount Ida College