Jennifer Rodrigues
Medford
Summary
Experienced with coordinating administrative functions to ensure smooth office operations. Utilizes organizational and communication skills to support executive teams and manage multiple priorities. Strong understanding of problem-solving and adaptability to new challenges.
Overview
17
17
years of professional experience
Work History
Administrative Coordinator II
Cambridge Health Alliance
11.2019 - Current
- Manage and review referrals in a 'work queue' following clinical criteria, and in partnership with a Triage Clinician, to determine which specialty team most patients being referred to Adult Outpatient Psychiatry in CHA
- Manages calls from external Psychiatric Hospitals and Partial Hospital Programs seeking to refer CHA patients back to outpatient treatment
- Performs department or miscellaneous tasks as requested by Practice Manager
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
Patient Access Associate
Cambridge Health Alliance
03.2012 - 11.2019
- Performs registration functions, including but not limited to collecting co-pays, verifying insurance, obtaining patient demographics at the patient’s bedside, answer phones, obtaining signatures, & entering collections electronically
- Supported hospital objectives by participating in quality assurance audits, identifying areas for improvement within the Patient Access department.
- Promoted a positive work environment through effective collaboration with colleagues, fostering teamwork and mutual respect among staff members.
- Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced hospital environment.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
WIC Outreach Community Coordinator
Upham’s Corner Health Center
03.2011 - 03.2012
- Developed and maintained community outreach liaison with participants, health & human service providers, and advocacy organizations in community served by Dorchester WIC program
- Built & continued coordinated referral network and collaborative
- Maintained relationships between community agencies groups and WIC in order to better assist clients with services they needed
- Organized volunteer initiatives for maximizing outreach and support within the community.
Patient Access Coordinator
Upham’s Corner Health Center
10.2007 - 03.2011
- Performed patient registration, insurance verification, created new medical records, data entry, billed insurance for visits rendered, filed medical records, obtained referrals from insurance companies, made and confirmed patient appointments, answered phones in a very fast pace environment
- Acted as a liaison between providers and patients, translated for non-English speaking patients
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
Education
High School -
Malden High School
01.2004
Skills
- Customer service
- Oral communication
- Written communication
- Problem solving
- Detail oriented
- Time management
- Microsoft Office Suite
- Data entry
- Attention to detail
- Team collaboration
Timeline
Administrative Coordinator II
Cambridge Health Alliance
11.2019 - Current
Patient Access Associate
Cambridge Health Alliance
03.2012 - 11.2019
WIC Outreach Community Coordinator
Upham’s Corner Health Center
03.2011 - 03.2012
Patient Access Coordinator
Upham’s Corner Health Center
10.2007 - 03.2011
High School -
Malden High School
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