Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jennifer Simms

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Summary

Proven leader in high-pressure financial environments, adept at maintaining operational efficiency and ensuring transaction accuracy at Legacy Bank. Excelled in enhancing customer relationships and satisfaction at NBT Bancorp, leveraging strong organizational skills and a keen understanding of security procedures. Demonstrated exceptional multitasking and planning abilities, contributing to branch success.

Overview

2026
2026
years of professional experience

Work History

Head Teller

Legacy Bank's
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.

Teller

City Savings Bank

Waitress

Painted Lady Restaurant
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Relationship Banker

NBT Bancorp
10.2011 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.

Education

Berkshire Community College
Pittsfield, MA

High School Diploma -

Monument Mountain Regional High School
Great Barrington, MA
06.1998

Skills

  • Branch operations
  • Organization and planning
  • Operational efficiency
  • Security procedures

Accomplishments

25 year experience in banking environment. Assisted in software training and upgrades. Aperio software in 2018 and 2024 connected teller software. 6 hours plus per week commitment on call center virtually from our branch. Trained in loans, debit card and online banking ques.

Timeline

Relationship Banker

NBT Bancorp
10.2011 - Current

Head Teller

Legacy Bank's

Teller

City Savings Bank

Waitress

Painted Lady Restaurant

Berkshire Community College

High School Diploma -

Monument Mountain Regional High School

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Jennifer Simms