Jennifer Sparling
East Taunton
Summary
I am a fun, energetic professional with 25 years of experience in hospitality with a strong background as a shift manager, bartender, high volume server. Overseeing bar shift and staff coordination to ensure smooth operations. Utilizes leadership skills to manage and train team members effectively. Knowledge of inventory management and customer service, ensuring high-quality bar experience. I am licensed bartender in the state of MA as well as tip certified.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Bayside Lounge
09.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
Bartender / Waitress
Seaport Inn & Marina
04.2023 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Collaborate with the kitchen staff to coordinate food service is of high quality standers that the establishment set for there guest.
- Seasonal Position In a high volume, upper-class establishment.
Server /Event Bartender
Merrills On The Waterfront
05.2022 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Education
High School Diploma -
Community School
Camden, ME06-2000
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Creative mixology
- New hire training
- Menu memorization
- Bar operations management
- Licensed Bartender
- Tip Certified
Certification
Tip- certified
Licensed Bartender / State MA
Timeline
Bartender Shift Manager
Bayside Lounge
09.2023 - Current
Bartender / Waitress
Seaport Inn & Marina
04.2023 - 11.2024
Server /Event Bartender
Merrills On The Waterfront
05.2022 - 11.2023
High School Diploma -
Community School
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