Jennifer Tetreault
New Bedford
Summary
Dynamic Security Supervisor with proven expertise at Allied Universal Security Services in team leadership and safety procedures. Successfully managed and trained security personnel, enhancing compliance and professionalism. Recognized for maintaining a secure environment and effectively resolving incidents, contributing to a safer workplace for all employees and visitors.
Overview
9
9
years of professional experience
Work History
Security Supervisor
Allied Universal Security Services
06.2021 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Customer Service Cashier
Stop & Shop
06.2016 - 06.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
High School Diploma -
Greater New Bedford Regional Vocational Technical
New Bedford, MA06-2017
Skills
- Team leadership
- Staff management
- Security personnel training
- Safety and security procedures
- Daily incident reporting
Timeline
Security Supervisor
Allied Universal Security Services
06.2021 - Current
Customer Service Cashier
Stop & Shop
06.2016 - 06.2021
High School Diploma -
Greater New Bedford Regional Vocational Technical
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