Jennifer Vieira

Dedicated and results-driven General Manager with extensive experience in planning, organizing, and coordinating multiple on-campus dining options for students. Committed to delivering a high level of hospitality and ensuring a successful student experience. Seeking a leadership role at RISD to leverage my expertise in student engagement, event management, team development, and cross-departmental collaboration with a proven track record of enhancing student engagement, leadership development, and event coordination.

Lead a team in delivering exceptional hospitality across multiple on-campus dining options, ensuring a high level of student engagement throughout RISD Dining.
Guide the hiring process while actively promoting diversity, equity, and inclusion of new employees. Mentor team progress and review team performance. Develop training programs and provide coaching to dining and student employees, creating an atmosphere of heightened hospitality and ongoing enhancement.
Manage interdepartmental and cross-campus projects to enhance communication, training, and collaboration with campus partners.
Develop and implement systems to optimize student engagement through active participation in dining venues. Implement new policies, conduct employee reviews, create training schedules to best support the department. to achieve operational efficiency.

Actively seek and create opportunities for collaboration with various departments to enhance the overall success of the college.
Develop value-added programming to meet the evolving feedback from students and align with the objectives of the college.
Foster a professional, diverse, and culturally sensitive work environment for all staff and visitors within RISD spaces.

Responsible for all aspects of opening a high volume restaurant. Managed budgets and oversaw P&L consistently staying on target for labor spending. Responsible for hiring of staff, training and all Human Resources, including employee relations, performance evaluations, and compliance with labor regulations. Managed labor costs, food spending and liquor spending. Enacted project management implementation of new regulations relative to staying in compliance with restrictions due to covid-19. Led a team of employees with enthusiasm and a positive attitude. Implemented training to promote consistent and positive guest experiences. Named top 100 brunch restaurants across US in Forbes magazine. Managed all guest feedback. Managed all social media accounts. Lead a team of hospitality driven professionals to open a high volume restaurant. Created all operational criteria for profitability, menu development and high guest satisfaction. Implemented programs to help organize and streamline work load of all staff. Consistently attained local and national recognition for growth of business.