JENNIFER VILLALTA
Southwick
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant, office management. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Dedicated administrative professional with successful outcomes. Responsible, punctual and productive professional when working with little to no supervision. Professional Serving several years of experience. Passionate job seeker with strong organizational skills eager to secure any job position, Ready to help team achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Board of Education Liaison Coordinator
White Glove Community Care
2023.10 - 2024.02
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Adjusting patients Weekly Schedule's , Extension letters , Transmittals
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Prepared agendas and took notes at meetings to archive proceedings.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted ongoing assessments of family needs, connecting them with appropriate resources when necessary.
- Investigated escalated liaison issues and implemented appropriate tactics for swift resolution.
- Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Administrative Residency Coordinator
ER Wyckoff Heights Medical Center
2023.02 - Current
- Planned, formulated and assessed goals, policies, and activities designed to implement educational objectives and performance standards.
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Assessed student performance and utilized feedback to increase educational program success.
- Tracked educational program progress to identify strengths and opportunities.
- Creating and Executing Schedules
- Managing Budgets
- Keeping Organized records
- Establishing Goals with clients and upper management
- Delegating project tasks
- Managing Staff
- Hiring And Training Employees
- Strong Organizational Skills
- Decisions And Solve Problems Effectively.
- Collated feedback and performance data to create insightful program reports.
- Attended professional educational and developmental meetings to support accreditation and grant writing.
- Coordinated departmental teams to successfully integrate new educational programs.
- Collaborated with residential team to maximize effective and efficient operations.
- Facilitated smooth transition of new students into residential program.
- Conducted weekly meetings with students to review goals, address issues and provide support.
- Supervised student employees and provided feedback on performance.
- Assisted in recruitment and selection of student leaders.
Midwives Medical Assistant Receptionist
OBGYN Ny Presbyterian Brooklyn Methodist Hospital
2022.11 - 2023.02
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Enhanced office productivity by handling high volume of callers per day.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Pharmacy Calls to refill patients scripts. fill out patient scripts when needed medications.referrals to be filled with proper information for patient care.patients notes before care and after care.
Administrative Assistant to the Director
Cardiology Mount Sinai Morningside
2022.05 - 2023.08
- Coached new employees on administrative procedures, company policies and performance standards.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Conferred with physicians to discuss on booking upcoming surgery for patients.
- coordinated upcoming appointments
- patients will get instructions before procedure.
- follow-up calls to patients after procedure.
- authorizations for patients insurances
- doctor's schedules coordinating
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Administrative Assistant
Psych Mount Sinai School Of Medicine
2022.03 - 2022.04
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Coached new employees on administrative procedures, company policies and performance standards.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Organized weekly staff meetings and logged minutes for corporate records.
- Managed Access databases converting complex data into easy-to-interpret data.
Clerical Associate III
ER Woodhull Hospital Medical Center
2016.11 - 2022.03
- Register all patients in EPIC by completing all demographics, general consent, HIPAA, and Privacy notice, scan and enter insurance information
- Print labels for each patient, prepare and assemble new charts and label with patient identification information on each sheet/document
- Scan forms as needed in EPIC
- Ensure discharged patient charts are stripped and prepared for medical records to pick-up on a daily basis for inpatient units
- Greet and direct patients and visitors in accordance with unit security policies/procedures
- Monitor and enable visitors’ entry/exit to or from unit and location of patients
- Organize and maintain unit document files
- Maintain a safe environment for patient by ensuring the enforcement of safety policies
- Make clinic follow-up/post discharge appointments
- Attend continuing education program/training as scheduled
- Assist in the appropriate handling of patients protected health information to ensure HPPA compliance
- Ensure all admitted patients receive admission packet
- Provide rotating clerical coverage as needed
- Schedule follow-up appointments in EPIC Scheduling for discharged patients
- May also perform duties as follows: compile and maintain central file of hospital and clinic patient medical records; compile medical care and census data for statistical reports; maintain indexes on patient, disease, operation and other categories.
- Developed correspondence letters, memos, and emails.
Unit Receptionist
Ambulatory Surgery Wyckoff Heights Medical Center
2015.11 - 2016.07
- Prepared, compiled and maintained patient records in nursing unit of hospital, Utilized E-clinical for patient appointments, created and maintained Excel spreadsheets, and Word documents
- Maintained patient information, surgeon schedules, orders and instructions, dietary requirements and medication information
- Maintained requisition supplies designated by nursing staff, answered telephone and intercom calls
- Provided information or relay messages to patients and medical staff
- Directed visitors to patient rooms, complied census of patients transport (wheelchair or conveyance to locations within facility).
Clinical Administrative Assistant
Center Light Health System
2011.01 - 2012.01
- Updating patient medical records, prepared patient charts, input patient information, answered phones, fax and file, paperwork.
- Collected payments and entered charges into computer system.
Admissions Representative
ASA College
2010.01 - 2011.01
- Provide prospective students with general information on registration, program selection and academic requirements of their institution, answering incoming phone calls, responding to web inquires, attending college fairs and visiting high schools
- Introductory assessments, Phone or campus interviews, evaluates the applicant's qualifications, give informal speech on academic programs, financial aid, record information into database and follow-ups update statuses.
Education
High School Diploma -
The Brooklyn Comprehensive Night High School At South Shore
Brooklyn, NY2005
Skills
- Provided excellent office support services to maintain quality customer service and timely responses to Patients.
- Logged, verified and monitored admission, transfer and discharge of patients through use of hospital services.
- Epic, Teletrack, Meditech and eClinical computer systems and Microsoft Office Suite, Word Document, Excel, Power point.
- Bilingual
- EKG, Phlebotomy and CPR certified
- Familiar with safety guidelines, hospital protocols, and regulations
- Trained in proper protocols of procedures and treatment modalities.
- Service-focused
- Strong abilities in multi-tasking
- Time Management
- Team leader
- Optimum bedside manner skills and rapport in dealing with co-workers
- Blood Sample Collection
- Specimen Labeling Procedures
- Specimen Collection
- Sanitation and Sterilization
- Drawing Blood
- Venipuncture and Capillary Puncture
- Blood Cultures
- Urinalysis Testing
- Clinical Documentation
- Blood Pressure Measurement
- Nursing Assistance
- Medical Terminology
- Student Engagement
- Hiring coordination
- SESIS
- SMARTSHEET
- PETS Eligibility Check
- HHAeXchange
- Team building
- Communication Clarity
Certification
EKG, Phlebotomy and CPR Certificates, 2021
Emergency Training Center of New Jersey & New York - Brooklyn, NY
Languages
Spanish
Native or Bilingual
Timeline
Board of Education Liaison Coordinator
White Glove Community Care
2023.10 - 2024.02
Administrative Residency Coordinator
ER Wyckoff Heights Medical Center
2023.02 - Current
Midwives Medical Assistant Receptionist
OBGYN Ny Presbyterian Brooklyn Methodist Hospital
2022.11 - 2023.02
Administrative Assistant to the Director
Cardiology Mount Sinai Morningside
2022.05 - 2023.08
Administrative Assistant
Psych Mount Sinai School Of Medicine
2022.03 - 2022.04
Clerical Associate III
ER Woodhull Hospital Medical Center
2016.11 - 2022.03
Unit Receptionist
Ambulatory Surgery Wyckoff Heights Medical Center
2015.11 - 2016.07
Clinical Administrative Assistant
Center Light Health System
2011.01 - 2012.01
Admissions Representative
ASA College
2010.01 - 2011.01
High School Diploma -
The Brooklyn Comprehensive Night High School At South Shore
EKG, Phlebotomy and CPR Certificates, 2021
Emergency Training Center of New Jersey & New York - Brooklyn, NY
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