Jennifer Williams
Springfield
Summary
Operations Supervisor with a proven track record at FedEx Freight with 22 year’s experience, excelling in team leadership and compliance. Self-motivated, with a strong sense of personal responsibility. Passionate about learning and committed to continual improvement. Works effectively in fast-paced environments. Has a proven ability to learn quickly and adapt to new situations. Excellent communication skills, both verbal and written to help build confidence within the teams.
Overview
2026
2026
years of professional experience
Work History
Operations Supervisor
FedEx Freight
10.2021 - Current
- Train and mentor hourly and leadership to enhance productivity and operational efficiency.
- Monitor workflow processes, identifying areas for improvement and implementing solutions.
- Maintain open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conduct regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to team members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Optimized delivery schedules to enhance customer satisfaction.
- Create and implemented action plans
- Boosted employee morale and engagement via rewards and recognition.
- Manage HFD office- monitoring all work functions within the office
- Conduct preshift meetings
Service Center Support
FedEx Freight
2005 - 09.2021
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within timelines
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Responsible for refused shipments. Locating shortages and determine origin of overages. Process reconsignments.
- Handle chemical spills and follow FedEx guidelines and procedures.
- Driver check in
- Appointments
- Billing- data processing. Between 250 and 300 bills per night. Achieving over a 99% monthly accuracy.
- Image processing/ image exception report
- Process driver collects and issue authorizations
Education
High School Diploma -
Rockville High School
Rockville, CT06.2004
Skills
- Team leadership
- Training and development
- Customer satisfaction
- Time management
- Critical thinking
- Detail orientation
- Performance monitoring
- Task delegation
- Staff supervision
- Employee development
- Compliance
- Decision-making
- Data entry
- Goal setting
- Coaching and mentoring
- Scheduling
- Handling complaints
- Documentation
- Office management
- Event coordinator
Accomplishments
Excelled in BRR results along with
building and maintaining a positive work environment. Became a mentor to service centers within the HF district on how to manage the office part of operations along with confidently directly managing a team of 7. Built a solid relationship within the HFD leadership team by assisting them on their journey of become successful leaders.
Timeline
Operations Supervisor
FedEx Freight
10.2021 - Current
Service Center Support
FedEx Freight
2005 - 09.2021
High School Diploma -
Rockville High School