Summary
Overview
Work History
Education
Skills
Software
Accomplishments
cook, read books, dance and travel
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JENNIFER YEDIDI

JENNIFER YEDIDI

Operations Manager - Ecommerce
Muscat

Summary

I excel at streamlining processes and solving problems to boost online business. With strong communication and negotiation skills, I'm your go-to liaison for clients and stakeholders. Detail-oriented and goal-focused, I ensure seamless integration of new operations. Let's work together to make things happen!

Overview

7
7
years of professional experience
3
3
Language

Work History

Operations Manager - Ecommerce

Heritage Business Group LLC
2 2022 - Current

The Bubble Wrap (https://thebubblewrap.com), Maryam's Pet (https://maryamspet.com) ,and Luxury Homes (https://www.luxuryhomes.om) - Key in charge in launching and managing all the above ecommerce websites

  • Monthly strategy oversight for website management, marketing campaigns, and budget allocation.
  • Sources, negotiates, and finalizes contracts with vendors for website and app development, marketing tools, and logistics.
  • Leads a team of Digital specialists in executing promotional campaigns and driving site traffic.
  • Plans and executes successful digital marketing campaigns, resulting in increased conversions.
  • Ensures seamless functionality, design, and performance of the eCommerce website through coordination with developers and designers.
  • Identifies and sources new vendors to expand product offerings or improve existing ones, negotiating favorable terms.
  • Manages relationships with third-party vendors for logistics coordination and timely deliveries.
  • Creates standard operating procedures and contracts for internal product listing and sales reports to maintain product and supplier information.
  • Develops pricing strategy for all products based on market research and competitor pricing.
  • Plans and oversees execution of digital marketing campaigns across various channels such as SEO, PPC advertising, email marketing, and social media marketing.
  • Utilizes data analytics tools to monitor KPIs and analyze customer behavior.
  • Coordinates with staff to ensure customer queries are addressed and implements chatbots for instant support.
  • Ensures online payment processing systems are secure and compliant with industry standards.
  • Works with suppliers and fulfillment partners to ensure timely order fulfillment and delivery.
  • Optimizes inventory management processes to minimize stockouts and overstock situations.
  • Manages eCommerce budget allocation across platforms to maximize ROI.
  • Keeps track of industry trends and emerging technologies to improve customer retention and sales.
  • Conducts interviews, handles salary negotiations, and oversees team onboarding and training.
  • Introduces automation tools to improve operational efficiency and reduce manual efforts.
  • Conducts regular competitor analysis to develop innovative growth strategies.
  • Coordinates with finance department for accurate reporting of sales data and revenue projections.
  • Improves overall customer satisfaction by streamlining e-commerce operations and optimizing order fulfillment processes.
  • Oversees the development of custom software solutions for better integration of e-commerce platform.
  • Analyzes customer feedback data to identify areas of improvement in product offerings and service quality.
  • Develops and executes marketing strategies targeting specific customer segments to increase online sales.
  • Tracks consumer behavior to develop robust customer acquisition and retention programs.

Content and Social Media Strategist

GrowthDish
06.2021 - 02.2022
  • Created impactful content and managed online presence
  • Instrumental in developing comprehensive content strategies
  • Proficient in optimizing content for engagement
  • Skilled in driving brand visibility across diverse platforms
  • Proficient in leveraging social media channels for audience engagement
  • Leveraged user-generated content when appropriate as part of an ongoing effort to diversify sources of engaging material.
  • Coordinated live events coverage on social media platforms to boost engagement and amplify key moments during the sessions.
  • Increased customer engagement through social media.
  • Analyzed and reported social media and online marketing campaign results.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Conducted research to determine current benchmark trends and audience preferences.
  • Collaborated with team members to develop creative campaigns for social media platforms.
  • A-B tested ad campaigns to optimize performance and drive improved ROI.

Marketing Manager

Kharusi and Mustafa Trading & Services LLC
05.2017 - 04.2021

Marketing Manager specializing in driving business growth through strategic partnerships and superior service.

  • Orchestrated partnerships with hospitals in Thailand, Turkey, and Oman, resulting in a 60% increase in international patient traffic.
  • Elevated customer retention by 40% through exceptional service delivery.
  • Conducted comprehensive market research to identify potential hospital partners and facilitate evaluations abroad.
  • Collaborated with hospital marketing teams to develop attractive treatment packages.
  • Executed targeted paid marketing campaigns on Instagram and Facebook.
  • Managed online and offline advertising initiatives and assessed their effectiveness.
  • Oversaw appointment coordination for patients seeking treatment abroad.
  • Maintained meticulous patient records and managed financial documentation.
  • Proficient in drafting MOUs and strategic contracts to support business objectives.

Education

MBA - Marketing

Christ University
Bangalore
06.2014 - 04.2016

Bachelors in Business Management - Retail Management

PSG College of Arts And Science
Coimbatore
06.2010 - 05.2013

Skills

    Ecommerce operations

B2C Ecommerce

Brand development

Digital Marketing

Analytical Skills

Vendor sourcing

Vendor Negotiation

Logistics Management

Purchasing and procurement

Operations management

Cross-functional communications

Cost reduction and containment

Social Media Strategies

Process Improvements

Supply Chain Management

Performance marketing

Software

Microsoft office

Adobe illustrator

Shopify

Wordpress

Canva

Meta Ads

Keyword research tools

Google Ads

Accomplishments

  • Student council member at the deanery level for MBA (2014 – 2016)
  • Student coordinator head for the National level student research presentation– “Connaissance 2014”.
  • Won several dance competitions and part of the college dance team as well.
  • Master of Ceremony for several formal and Informal events in college and part of the college emcee team.

cook, read books, dance and travel

  • I love to cook and host people at home. I have a cooking blog on Instagram called @gethungrywithjen
  • I read a lot of fiction and love reading non fiction books on marketing, content writing and Advertising.
  • Love dancing, participated in several competitions and was part of the university dance team.
  • Loves to travel and explore local cuisine.
JENNIFER YEDIDIOperations Manager - Ecommerce