Jenny Chen

• Supported senior library managers with inventory, room scheduling, and communications, ensuring smooth daily operations.
• Trained and supervised new part-time staff through onboarding sessions, reference guides, and hands-on support to uphold service standards in a high-traffic environment.
• Responded to over 10+ daily phone inquiries and assisted with 850–1,000 patrons daily, handling up to 38+ inquiries per hour in a high-volume service environment.
• Utilized library software to track patron trends and behaviors to inform service improvements and enhance user experience.

(Promoted from Assistant to Lead in July 2024)

• Supported a team of 6 recruiters by coordinating 200+ interviews across multiple time zones, including executive-level interviews for C-suite candidates and managing directors.
• Booked meeting rooms, and arranged candidate travel accommodations, ensuring seamless scheduling and alignment with executive availability.
• Oversaw end-to-end logistics for internal meetings and recruitment events, preparing materials and handling on-site coordination for a polished, professional experience.
• Maintained and updated departmental manuals, onboarding toolkits, and process documentation to ensure consistent training and smooth team operations.
• Acted as liaison between hiring managers, executive assistants, candidates, and HR partners, ensuring timely communication and feedback loops.
• Audited and reformatted 50+ job postings monthly in Workday, ensuring alignment with compliance standards and firm-wide branding. Used Excel to generate visual data snapshots and charts to help recruiters quickly assess posting status and hiring trends.

• Provided high-level administrative support to the General Manager of the Taiwan office, managing daily calendar, organizing meetings, and coordinating internal and external communications.
• Scheduled interviews and managed candidate records on behalf of the hiring team, ensuring timely follow-ups and a smooth candidate experience.
• Created and maintained Excel-based tracking systems to streamline calendar coordination and reduce scheduling conflicts by 30%, improving team efficiency.
• Handled travel arrangements, expense reporting, and confidential documentation for the General Manager, ensuring accuracy and discretion in all support tasks.
• Supported documentation and compliance efforts, ensuring proper handling of onboarding materials, financial audit records, and client-facing communication.