Jenny Lee
Lowell
Summary
Resourceful Assistant Center Director skilled in overseeing daily operations and implementing strategic plans. Proven track record in improving organizational efficiency and fostering team collaboration. Strong leadership and problem-solving abilities, with a focus on enhancing student outcomes and parent satisfaction. Dedicated to creating inclusive learning environments and ensuring compliance with state regulations.
Overview
27
27
years of professional experience
Work History
Assistant Center Director
Community Teamwork
Lowell
09.2024 - 11.2025
- Coordinated comprehensive staff schedules and training support to optimize center operations.
- Implemented regulatory compliance measures to enhance safety protocols throughout the facility.
- Established robust communication lines between parents, staff, and community resources.
- Oversaw operational functions including appointment scheduling and supply management.
- Developed and maintained budget focused on effective resource distribution.
- Produced detailed reports on daily activities, attendance, and program performance metrics.
- Resolved customer service challenges promptly while maintaining professionalism.
- Collaborated with colleagues to create innovative learning activities that foster engagement.
- Coordinated communication between parents, staff, and community resources.
- Facilitated parent meetings to discuss student progress and program updates.
- Helped implement safety protocols and ensured compliance with regulations.
- Collaborated with team members to develop engaging learning activities for children.
- Conducted periodic reviews of existing processes to identify areas for improvement.
- Resolved customer service issues efficiently by providing appropriate solutions or referring them to the relevant personnel.
- Collaborated with other departments in order to coordinate services for clients.
- Oversaw day-to-day operations of the center which included scheduling appointments, maintaining inventory levels and ordering supplies.
- Ensured compliance with state regulations related to health, safety and security standards.
- Provided guidance, support and mentorship to new employees and conducted performance evaluations.
- Identified areas of improvement within the organization by implementing new procedures or revising existing ones.
- Ensured that all equipment is functioning correctly and maintained regularly according to manufacturer's guidelines.
- Resolved conflicts between employees or customers in a professional manner while upholding company values.
- Participated in the recruitment process including interviewing potential candidates.
- Monitored client progress closely through assessments, surveys and interviews in order to evaluate effectiveness of programs.
- Hired and coached staff on all center policies and procedures to effectively handle full roster of children.
- Developed and deepened relationships with center children and families.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Trained, managed and motivated employees to promote professional skill development.
- Established and enforced modern educational standards to support student needs.
Home Monitor/ Early childhood specialist
Clarendon Early Education Services, Inc
Lowell
12.2006 - 08.2024
- Provided friendly, solution-oriented customer service to families and childcare providers.
- Built strong ongoing relationships through communication, reliability, and support.
- Assisted clients with identifying needs and provided recommendations—similar to personalized retail assistance.
- Managed financial records, documentation, and accurate reporting.
- Collaborated with community organizations, educators, and families.
staff accountant
Cambodian Mutual Assistance Association
Lowell
01.1999 - 12.2001
- Managed payroll, benefits, and weekly checks with accuracy and confidentiality.
- Provided friendly, clear assistance to staff with financial questions.
- Maintained organized records and improved internal controls.
- Supported budgeting and annual audits.
Education
Early Childhood Education
Middlesex Community College
Lowell, MA05-2014
Skills
- Staff management
- Budget development
- Regulatory compliance
- Program evaluation
- Conflict resolution
- Team collaboration
- Effective communication
- Problem solving
- Team building
- Classroom supervision
- Parent communication
- Training and coaching
- Classroom oversight
- Staff evaluations
- Multitasking
- Bilingual communication
- Early childhood education
- Staff supervision
- Teamwork and collaboration
- Task prioritization
- First aid certification
- Staff recruiting
- Interpersonal skills
Languages
English
Professional
khmer
Professional
Timeline
Assistant Center Director
Community Teamwork
09.2024 - 11.2025
Home Monitor/ Early childhood specialist
Clarendon Early Education Services, Inc
12.2006 - 08.2024
staff accountant
Cambodian Mutual Assistance Association
01.1999 - 12.2001
Early Childhood Education
Middlesex Community College