Jeremy Callaway
Boston
Summary
Dynamic General Manager with a proven track record at Back Bay Social, excelling in staff training and customer relationship management. Expert in optimizing operations and enhancing team performance, I successfully implemented budgeting strategies that improved financial outcomes. Adept at conflict resolution, I foster a collaborative environment that drives success and elevates service standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Back Bay Social
Boston
03.2021 - Current
- Oversaw daily operations and managed staff at a vibrant dining establishment.
- Trained and mentored team members to ensure high service standards.
- Managed budgeting and financial forecasting to align with company goals.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Assistant General Manager
Lansdowne Pub
Boston
01.2018 - 03.2020
- Developed training materials to enhance team skills and performance.
- Managed scheduling and staffing to optimize workforce efficiency.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Managed daily operations of the store, including scheduling and supervising staff.
Head of Security
The Sinclair
Cambridge
12.2012 - 11.2017
- Developed security protocols for guest safety and property protection.
- Trained staff on security procedures and conflict resolution techniques.
- Recruited and managed competent personnel to handle security needs and maintain adequate coverage.
Education
High School Diploma -
Sharon High School
Sharon, MA05-2004
Skills
- Staff training
- Customer relationship management
- Conflict resolution
- Team leadership
- Schedule management
- Efficient multi-tasker
Certification
- Choke Saver certified
- Crowd Manager certified
- Allergen Awareness certified
Timeline
General Manager
Back Bay Social
03.2021 - Current
Assistant General Manager
Lansdowne Pub
01.2018 - 03.2020
Head of Security
The Sinclair
12.2012 - 11.2017
High School Diploma -
Sharon High School
Similar Profiles
Catherine TierneyCatherine Tierney
Certified Pilates Instructor at Pilates Back BayCertified Pilates Instructor at Pilates Back Bay
Ava JohnsonAva Johnson
Assitant Brewer at Back Bay BrewingAssitant Brewer at Back Bay Brewing
Lillian CakeLillian Cake
Wait Staff Member at Back Bay GourmetWait Staff Member at Back Bay Gourmet
Olivia YopchickOlivia Yopchick
Customer Experience Associate at Brilliant EarthCustomer Experience Associate at Brilliant Earth
Zoe ShephardZoe Shephard
Senior Associate, Events and Conferences at BreakthroughTIDSenior Associate, Events and Conferences at BreakthroughTID