Jeremy Callaway
Boston
Summary
Dynamic General Manager with a proven track record at Back Bay Social, excelling in staff training and customer relationship management. Expert in optimizing operations and enhancing team performance, I successfully implemented budgeting strategies that improved financial outcomes. Adept at conflict resolution, I foster a collaborative environment that drives success and elevates service standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Back Bay Social
Boston
03.2021 - Current
- Oversaw daily operations and managed staff at a vibrant dining establishment.
- Trained and mentored team members to ensure high service standards.
- Managed budgeting and financial forecasting to align with company goals.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Assistant General Manager
Lansdowne Pub
Boston
01.2018 - 03.2020
- Developed training materials to enhance team skills and performance.
- Managed scheduling and staffing to optimize workforce efficiency.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Managed daily operations of the store, including scheduling and supervising staff.
Head of Security
The Sinclair
Cambridge
12.2012 - 11.2017
- Developed security protocols for guest safety and property protection.
- Trained staff on security procedures and conflict resolution techniques.
- Recruited and managed competent personnel to handle security needs and maintain adequate coverage.
Education
High School Diploma -
Sharon High School
Sharon, MA05-2004
Skills
- Staff training
- Customer relationship management
- Conflict resolution
- Team leadership
- Schedule management
- Efficient multi-tasker
Certification
- Choke Saver certified
- Crowd Manager certified
- Allergen Awareness certified
Timeline
General Manager
Back Bay Social
03.2021 - Current
Assistant General Manager
Lansdowne Pub
01.2018 - 03.2020
Head of Security
The Sinclair
12.2012 - 11.2017
High School Diploma -
Sharon High School
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