Jeremy Roy
Milford
Summary
Dedicated employee with a proven track record at Milton CAT, excelling in customer service and CRM. Demonstrated ability to enhance customer satisfaction through expert analysis of oil sample results and efficient management of repair quotes. Skilled in multitasking and organization, helping of other employees & willing to learn
Overview
21
21
years of professional experience
Work History
Quote Writer
Milton CAT
04.2010 - Current
- Create Repair Quotes for scope of work on Heavy Equipment to be Presented to the Customer.
- Create & Maintain Standard Jobs for Repairs, Preventive Maintenance & Kits
- Maintain/Manage Microsoft Teams site for the Work Flow for Certified Machine & Component Rebuilds
Customer Service Representative
Milton CAT
05.2007 - 04.2010
- Service Solutions Center/ Customer Service Representative, Handling SOS (Scheduled Oil Sampling) for Heavy Equipment, Generators & Marine Engines.
- Processing of Data for Oil Samples to ensure all Customer Information & Machine Information was entered correctly into the the system for testing & results sent to correct contacts
- Interpretation of Oil Sample results after testing & help the customer to understand what issues they may have, example, fuel dilution in oil, coolant/water entry, ect.
Warehouse Worker
Milton Cat
04.2004 - 05.2007
- Filling Customers Parts orders for pick up & shipping direct
- Loading & unloading of Freight Trucks, Customers Trucks, with Forklifts
- Loaded, unloaded, and moved material to and from storage and production areas.
- Processing Parts Return Credits for parts to be put back into stock if ordered wrong or part not needed after pick up of orders
Education
High School Diploma -
Blackstone-Millville Reg HS
Blackstone, MA06-1996
Skills
- Customer service
- Picking and packing
- Loading and unloading
- Customer relations
- Self-motivated and disciplined
- Strong research skills
- Call center experience
- Computer proficiency
- Administrative support
- Customer relationship management (CRM)
- Documentation
- Multitasking and organization
Timeline
Quote Writer
Milton CAT
04.2010 - Current
Customer Service Representative
Milton CAT
05.2007 - 04.2010
Warehouse Worker
Milton Cat
04.2004 - 05.2007
High School Diploma -
Blackstone-Millville Reg HS
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