Jermaine Johnson
Framingham
Summary
To obtain a position as a team player in a people oriented organization, where I can further my training and enhance my skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Maintenance Technician
Department Of Public Works And Highways
10.2023 - 06.2024
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Lead Generator
Renewal By Anderson
10.2023 - 03.2024
- Cultivated trust with prospects through consistent follow-up communication and relationship-building tactics, leading to higher conversion rates over time.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Developed strong rapport with potential clients, fostering long-lasting relationships and repeat business opportunities.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
Vehicle Inspector
Carvana
10.2022 - 06.2023
- Test drove vehicles following repair work to check for any remaining issues.
- Prepared reports on vehicles' condition after inspection and submitted to supervisor.
- Identified improperly repaired items and addressed with supervisor to resolve.
- Conducted in-depth inspections of vehicles to identify damage, missing parts, and mechanical issues.
- Took photos of all damaged areas to include with repair reports.
- Streamlined overall inspection workflow by utilizing digital tools for scheduling appointments, tracking progress, and communicating results to clients.
Car Runner
Adesa
07.2017 - 10.2017
- Maintained and assured good operating conditions of all equipment and facilities.
- Always operated motor vehicles safely and practiced conservative, cautious, and courteous driving habits.
- Responsible for making sure customers received prompt and courteous attention for all contacts and transactions.
- Performed various pickup and delivery duties such as bank deposits, mail pickup and deliveries.
Car Runner
AutoMaxx
01.2017 - 06.2017
- Responsible for moving cars around the auto lot, and driving vehicles to other AutoMaxx locations.
- Maintained grounds cleanliness including: trash pick-up, sweeping, auto signage upkeep and snow removal.
- Followed all safety procedures and maintained a neat and safe work environment.
- Prepared tax and title documents.
Lead Generation
Integral Resources Inc.
05.2011 - 09.2013
- Obtained and verified customer’s information, including addresses, phone numbers and payment methods.
- Conducted customer surveys to establish a high level of customer service.
- Scheduled appointments for sales representatives to meet with potential clients.
- Responsible for resolving customer issues about orders or payment information.
Education
High School -
Milford High School
Milford, MASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Complaint resolution
- Client relations
Timeline
Customer Service Representative
Uhaul Moving And Storage
01.2025 - Current
Maintenance Technician
Department Of Public Works And Highways
10.2023 - 06.2024
Lead Generator
Renewal By Anderson
10.2023 - 03.2024
Vehicle Inspector
Carvana
10.2022 - 06.2023
Car Runner
Adesa
07.2017 - 10.2017
Car Runner
AutoMaxx
01.2017 - 06.2017
Lead Generation
Integral Resources Inc.
05.2011 - 09.2013
High School -
Milford High School
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