JESCE TAYLOR
Springfield
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. effective student committed to learning, developing skills in business management and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
11
11
years of professional experience
Work History
Professional Nanny
Sittercity.com
Massachusetts
01.2016 - Current
- Assisted with light housekeeping duties as well as running errands.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Assisted children with homework assignments and special projects across different subjects.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Supervised daily activities for children in a safe and nurturing environment.
- Planned engaging educational activities tailored to children's developmental needs.
- Prepared nutritious meals and snacks according to dietary restrictions and preferences.
- Communicated effectively with parents regarding children's progress and behavior.
- Managed schedules, including playdates, appointments, and extracurricular activities.
- Administered basic first aid and medications as needed for children's health issues.
- Organized age-appropriate games and outings to enhance social skills and creativity.
- Provided emotional support and guidance during challenging situations or transitions.
- Developed and implemented age-appropriate educational activities to stimulate learning and development.
Operations Associate
Baystate Health - Baystate children’s hospital
Springfield
01.2025 - 06.2025
- Coordinated daily operations for patient scheduling and resource allocation.
- Managed inventory levels and supplies for various departments effectively.
- Assisted in implementing process improvements to enhance workflow efficiency.
- Monitored compliance with health regulations and safety standards consistently.
- Organized and maintained accurate patient records using electronic systems.
- Contributed to team meetings by sharing insights on operational challenges.
- Collaborated with other departments to coordinate activities related to operations management.
- Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
- Participated in team meetings focused on identifying opportunities for process optimization.
- Maintained accurate records of inventory, orders, and shipments.
- Identified internal problems and recommended solutions to upper management.
Business Services Representative
Trinity Health
11.2022 - 11.2023
- Call center
- Verified insurance
- Collected co-pay (cash/credit)
- Assisted in scheduling appointments for patients and healthcare providers.
- Maintained accurate records in the electronic health record system.
- Collaborated with clinical staff to ensure seamless patient experiences.
- Handled incoming calls and directed them to appropriate personnel efficiently.
- Provided exceptional customer service to clients by responding to inquiries, troubleshooting issues and resolving complaints.
- Addressed billing questions and resolved issues with insurance.
Boatswains mate
United States Navy
Norfolk
07.2014 - 08.2019
- Operated and maintained deck equipment during shipboard operations.
- Supervised crew training on safety protocols and emergency procedures.
- Coordinated small boat operations for personnel transport and supply delivery.
- Conducted routine inspections of rigging and mooring gear for safety compliance.
- Managed maintenance schedules for deck machinery and tools to ensure readiness.
- Assisted in navigation duties, contributing to safe vessel movements in port.
- Collaborated with other departments to support mission-critical operations at sea.
- Inspected equipment and completed basic repairs to maintain safety and efficiency of each trip.
- Adhered to safety protocols when launching, operating and landing large marine craft to protect crew, equipment and vessels.
- Inspected boat and recommended improvements to maintain safe operations, protect passengers and secure equipment.
- Checked navigation tools and telecommunications equipment prior to embarking on journeys to verify operational status.
Education
MBA - Business Administration
Springfield College
Springfield, MA 09.2025 - 07.2025
Bachelor of Science - Business Management
Cambridge College
Cambridge, MA06-2024
Skills
- Management
- Supervision
- Starting and finishing tasks
- Complex Problem-Solving
- Effective Team Leader
- Strategy Implementation
- Business Development Understanding
- Microsoft Word
- Staff Training
- Call Center Operations
- Strong Analytical and Problem-Solving Skills
- Brand Representation
- Store Maintenance
- Social Perceptiveness
- Critical Thinking
- Document Control
- Issue and Complaint Resolution
Authorized To Work
US for any employer
Timeline
MBA - Business Administration
Springfield College
09.2025 - 07.2025
Operations Associate
Baystate Health - Baystate children’s hospital
01.2025 - 06.2025
Business Services Representative
Trinity Health
11.2022 - 11.2023
Professional Nanny
Sittercity.com
01.2016 - Current
Boatswains mate
United States Navy
07.2014 - 08.2019
Bachelor of Science - Business Management
Cambridge College
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